Guest Services Coordinator
Intermountain Health
Logan, UT
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JOB DETAILS
SALARY
$19.85–$30.21 Per Hour
LOCATION
Logan, UT
POSTED
30+ days ago
Responsible for planning, organizing, and facilitating guest service and event planning functions. Supports facility efforts to improve the patient and guest experiences.
Posting Specifics
+ Pay Rate: Based on experience
+ Shift Details:Mondays & Wednesdays (7:30am - 5:30pm)
+ Department: Budge Clinic in Logan, UT
+ Additional Details : The successful applicant must have excellent people skills and be comfortable engaging with patients and visitors in a friendly, professional manner.
Required Qualifications
+ Food Handler Permit or ServSafe certification is required by first day of work (required only in the states ofUtah and Idaho).
+ ServSafe certification obtained within 90 days of hire date if not current.
+ Demonstrated ability to read and communicate effectively in English.
+ Demonstrated ability to lead and work independently as well as part of a team.
+ Two years of experience in a hospitality or healthcare setting (preferred)
+ Strong interpersonal and organizational skills.
+ Understands workflow, prioritizes, uses timelines, understands deadlines
+ Demonstrated ability to provide exceptional customer service
Essential Functions
+ Develops and maintains a high level of customer service, achieving and maintaining customer satisfaction
+ goals.
+ Coordinates scheduled events and conferences, ensuring they are serviced and function proficiently.
+ Ensures guest complaints are resolved and appropriate service recovery gestures are made to achieve guest satisfaction.
+ Demonstrates understanding of critical control points of food storage, temperatures, handling, serving, and disposal.
+ Organizes time appropriately to accomplish all routine tasks by deadlines.
+ Assists patients, guests, employees, and other visitors with arranging accommodations, businessservices, dining, transportation, and other personal services.
+ Responsible for monitoring supply orders, accounts payable, verifying charges, and supply/equipment needs for the Food Services Department.
+ Assists with directing and evaluating facility events ensuring goals and expectations are met. Assists in marketing and promotion of the facility and its services, events, etc.
Skills
+ Customer service
+ Event planning
+ Complaint resolution
+ Food safety
+ Time management
+ Guest services
+ Supply chain
+ Event evaluation
Physical Requirements:
Required Qualifications
+ Food Handler Permit or ServSafe certification is required by first day of work (required only in the states ofUtah and Idaho).
+ ServSafe certification obtained within 90 days of hire date if not current.
+ Demonstrated ability to read and communicate effectively in English.
+ Demonstrated ability to lead and work independently as well as part of a team.
+ Two years of experience in a hospitality or healthcare setting (preferred)
+ Strong interpersonal and organizational skills.
+ Understands workflow, prioritizes, uses timelines, understands deadlines
+ Demonstrated ability to provide exceptional customer service
Physical Requirements
+ Ongoing need for employee to see and read information, labels, monitors, identify equipment andsupplies, and be able to assess customer needs.
+ Frequent interaction with customers that requires employee to communicate as well as understandspoken information, alarms, needs, and issues quickly and accurately.
+ Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision andaccuracy. This includes frequent computer, phone, and cable set-up and use.
+ Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work onhands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typicallyincludes items of varying weights, up to and including heavy items.
+ Remain standing for long periods of time to perform work.
+ Tolerate extremes in temperature such as performing work at grill or in a refrigerator and tolerateexposure to cleaning chemicals
Location:
Budge Clinic
Work City:
Logan
Work State:
Utah
Scheduled Weekly Hours:
24
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$19.85 - $30.21
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
About the Company
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