Guest Services Associate

Job Title

Fast, Fun, and Friendly Guest Service Representative

Job Summary

Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic "customer service" smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position. This is a part time position with lots of opportunity to pick up shifts to work more than part time hours. These are 8-hour shifts from 3pm-11pm Saturday and Sunday. During Peak Season there will be another shift added which will be from 11am -7pm during the weekday. We are looking for a part time person that can start ASAP!

Responsibilities

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Benefits/Perks

• Medical, Dental, Paid time off, 401(k) for full-time employees
• All employees get discounts on hotel's outside of their hotel they work in
• Opportunities for bonuses
• If hired by July 1st and employed through Dec. 31st get $250
• $250 referral bonus for you and a referred associate

Compensation: $16.00 per hour

ZMC Hotels is a dynamic hotel management company with over fifty years in the industry and a growing portfolio of diverse and thriving properties. Known for our commitment to our guests and to our employees, as well as our reinvestment in our properties and the communities we serve, ZMC Hotels is committed to finding and developing creative, enthusiastic leaders and employees who share our passion for hospitality and for optimizing the guest experience.

ZMC Hotels offers excellent benefits and opportunities for advancement, with a host of exciting cities to live and work. So, whether you're an established hospitality professional looking for growth, new to the industry seeking steady employment, or a college student just starting out or seeking seasonal employment with flexible hours, there's a great career ahead of you at ZMC Hotels!