Job Title: Guest Services Assistant
Reports To: Guest Services & Hospitality Manager
Department: Simonka Place
FLSA Status: Nonexempt
Shift: Full time
Pay: $20.00
About this Role
The Guest Services Assistant is a vital ministry position within UGM Simonka Place, providing compassionate, hope-filled support to women and children experiencing homelessness while reflecting the love of Jesus Christ in everyday interactions. Serving as one of the first points of connection, this role helps create a safe, welcoming environment where guests experience dignity, hospitality, and hope while being connected to the resources and ministry opportunities available through Simonka Place.
Guided by our core values of being Christ-centered, Guest-focused, and Community-connected, the Guest Services Assistant helps create an environment where practical care, genuine relationships, and the hope of the Gospel come together to serve women and children.
What this role looks like
• Offering hospitality – Welcomes guests with warmth, dignity and respect and assists with check in and check out.
• Meeting immediate needs – Conducting intakes, arranging beds, writing clothing vouchers and dispensing toiletry items and providing crisis intervention information and referral help.
• Offering spiritual support – through prayer, sharing the gospel and occasionally leading chapel.
• Providing hope and encouragement to individuals who may be experiencing homelessness, domestic violence, addiction or other life crises.
• Providing practical support – maintaining client files, Training and oversite of clients participating in work therapy, assisting in maintaining the safety and cleanliness of simonka and providing written reports to the management team, as needed. May also administer urine analysis and/or breathalyzer tests, as needed.
• Maintains healthy relationships – while maintaining appropriate boundaries and encouraging personal responsibility
• Works alongside Guest services, Hospitality Manager and other ministry staff – to create an environment where guests experience compassion, accountability, encouragement and the hope found in Christ.
What we're looking for
- Strong interpersonal and communication skills.
- Strong computer skills, including Microsoft Office Suite (Word, excel and Outlook) required.
- Valid Driver's license
- Organized, comfortable using computer systems and understands the importance of accurate documentation and consistent daily operations.
- Dependable, approachable and able to remain calm in challenging situations
- Able to work with clients with a variety of behavioral issues.
- Experience in confronting difficult behavior consistently and respectfully. Knowledge of substance abuse and recovery preferred.
- Able to deal in a respectful, caring manner with clients who are emotionally distraught, sometimes hostile and/or verbally abusive.
- Must agree with Union Gospel Mission of Salem's Statement of Faith and Standards of Conduct.
- Dependable, approachable and able to remain calm in challenging situations.
- We are looking for someone who has a growing relationship with Jesus Christ and a heart for serving women and children through compassionate ministry.