Guest Services Agent

Join Our Team at Luxury Coastal Vacations!

Are you passionate about creating memorable experiences and being part of a vibrant, community-driven team? At Luxury Coastal Vacations, we don't just offer a place to stay-we create unforgettable moments for our guests, clients, and team members. Nestled in the heart of Perdido Key, Orange Beach and Gulf Shores, a hidden gem on the Gulf of Mexico, our company is committed to delivering exceptional service while fostering a positive, inclusive work environment.

Why LCV? We believe that our team members are the true soul of our company. We think differently about travel, and we approach our work with heart, integrity, and a desire to connect people with places. As a part of our team, you'll experience:

• A Culture of Engagement: We're not just a team-we're a family. We believe in nurturing each team member's growth, creativity, and spirit while making sure you're empowered to thrive.
• Impactful Work: Your role will directly shape the guest experience and the success of our properties. You'll have the opportunity to make a real impact, connecting people with the beauty of Navarre Beach.
• A Thriving Community: We're deeply committed to the people and places around us. Join a company that values relationships and strives to build a better environment for everyone we touch-from guests to owners to teammates.

What We're Looking For:

• Talent with Heart: If you have a passion for people and a commitment to excellence, you're the perfect fit.
• Integrity: We value honesty, transparency, and doing the right thing in every situation.
• A Spirit of Adventure: We love those who are eager to make a difference, both at work and in their personal journey.
• A Desire to Grow: If you're looking for a place that encourages you to grow professionally and personally, you've found it here.

Your Role: As part of our team, you'll be entrusted with responsibilities that impact both the guest experience and the company's success. You'll work closely with a dynamic team that thrives on collaboration and creativity, with the opportunity to learn, grow, and contribute to an evolving company.

Why You'll Love Working Here:

• A supportive, values-driven environment
• Opportunities for career growth and development
• The chance to work in one of Florida's most beautiful and sought-after beach destinations

Ready to Join Us? If you're passionate about making an impact, embracing new challenges, and being part of something special, we want to hear from you! Apply today to be part of the LCV family and help us continue to create amazing experiences for everyone we serve.

As a Guest Services Agent, you'll be the first point of contact for our in-house guests and property management teams. You will play a vital role in fostering guest satisfaction by communicating effectively with guests, operations teams, and owner relations teams. Your responsibilities will include addressing maintenance requests, troubleshooting basic issues, and following up on tasks to ensure smooth operations. You'll be the key to providing real-time assistance to our guests and ensuring our operations teams have the information they need to swiftly resolve any issues.

If you're enthusiastic, service-oriented, and ready to be part of a thriving team, we want to hear from you!

As part of our application process, we require all candidates to complete the Culture Index survey. This brief survey helps us understand your unique strengths and how you may fit into our team culture. Please take a moment to complete it at the time you submit your application. See the link below:

https://go.cultureindex.com/p/Wr3skv8tHaEfnVjBbM

Job Responsibilities:

• Answer calls, emails, and texts directed to the Guest Services Team from in-house guests, team members, and others.
• Communicate updates and address issues promptly with in-house guests and fellow team members.
• Report, assign, and schedule maintenance and general tasks for our property management team.
• Respond to guest complaints and concerns with enthusiasm, empathy, and warmth.
• Maintain a thorough understanding of all software and systems used in the Guest Services environment.
• Ensure all information communicated to guests about the properties is accurate, timely, and up to date.
• Provide real-time updates to guests regarding routine maintenance and notices from condo associations and homeowners' associations.
• Share guest details with condo associations and homeowners' associations as necessary.
• Keep detailed records of communications received, sent, and actions taken within system notes.
• Foster friendly working relationships with all coworkers, third-party vendors, and other departments.

Qualifications:

• High School Diploma or GED.
• Preferred: At least 1 year of customer service experience.
• Availability to work evenings, weekends, and holidays in the office.
• Reliable transportation to and from work.
• Preferred: Experience in rental management or hospitality services.
• Proficiency in Microsoft 365 tools.
• Typing speed of 50 words per minute or more.
• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities.

Schedule:

This is a full-time position based in Perdido Key, FL. Scheduled shifts are determined by business needs and typically fall between 8 AM and 10 PM, with common shifts being 8 AM to 4 PM or 9 PM to 5 PM. Please note that weekend work is required.

Benefits:

Full-time employees will be eligible for PTO, participation in a 401K plan, health insurance benefits, and life insurance.

As part of our application process, we require all candidates to complete the Culture Index survey. This brief survey helps us understand your unique strengths and how you may fit into our team culture. Please take a moment to complete it at the time you submit your application.

About Us:

Welcome to Luxury Coastal Vacations! We are dedicated to delivering high-quality property management for vacation rental owners while creating unforgettable experiences for our guests and rewarding careers for our employees. As an exciting and fast-paced vacation rental company, we proudly manage properties across the beautiful Florida panhandle!

LCV has earned numerous accolades, including consecutive placements among the

Our team embodies our motto, "Because You Matter," ensuring that every interaction-with co-workers, guests, homeowners, and support vendors-reflects our commitment to appreciation and respect for everyone involved.

As a faith-based company, we believe in fostering a supportive and inclusive environment. LCV is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Our commitment to diversity extends to all employment practices, including hiring, recruitment, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. At RealJoy Vacations, our hiring decisions are based solely on qualifications, merit, and business needs at the time.

Join us in creating memorable vacation experiences and building fulfilling careers!

Luxury Coastal Vacations, LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Luxury Coastal Vacations, LLC makes hiring decisions based solely on qualifications, merit, and business needs at the time.