Guest Service Supervisor

Hollander Hospitality

Portland, Oregon

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JOB DETAILS

SKILLS

Accidental Death and Dismemberment (AD&D), Analysis Skills, Communication Skills, Computer Software, Computer Terminals, Copying Machines, Corporate Policies, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Emergency Procedures, Employee Assistance Plan, English Language, Fax Machines, Insurance, Office Equipment, Operations Processes, Physical Demands, Printers, Property Management, Quality Metrics, Service Delivery, Staff Motivation, Staff Training, Team Building, Time Management

LOCATION

Portland, Oregon

POSTED

5 days ago

Crowne Plaza Portland Downtown - Convention Center
1441 NE 2nd Ave
Portland, OR 97232

GUEST SERVICE SUPERVISOR
The Crowne Plaza Portland Downtown - Convention Center is seeking a Guest Service Supervisor to join our team. The Guest Service Supervisor oversees and assists with coordination of front office operations while providing outstanding guest service to arriving, departing, and in-house guests by delivering accurate and timely information and services, and maintaining a professional, friendly, and helpful demeanor at all times.

ABOUT US

At Hollander Hospitality, we align our people with their passion, providing award-winning service and memorable experiences. From the ground up, we build & renovate, own & operate, while recognizing that our team is our foundation and greatest asset. We are exceptional partners to one another, our guests, and our communities.

We look for people who excel in their role and are committed to delivering excellent experiences for guests. Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment and support to our team members, coupled with their dedication, innovative spirit, and raw talent.

STATUS:

Full-time

SCHEDULE:

Variable schedule; Must be available weekends, nights, and holidays

RATE OF PAY:

$22.07 to $26.48 per hour/DOE

BENEFITS AND PERKS:

Paid Time Off
Holiday Pay
Paycheck Advancement Program
Hotel travel discounts
Supplemental Insurance
Employee Assistance Program
Subsidized Annual Tri-Met Bus Pass
Complimentary Employee Parking
Employee Meals

For eligible employees:

Insurance - Medical, Dental, Vision, Life and AD&D
401(k) with Employer Match

QUALIFICATIONS:
Knowledge of:

Principles of quality service delivery and providing outstanding customer service including customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction.
Standard cash handling procedures.
Front office operations and emergency procedures.
Property management system and downtime procedures.

Skills and Ability to:

Successfully lead, motivate and train staff.
Actively listen and give full attention to guests, asking questions when necessary to find out how to best meet their needs.
Communicate effectively in the English language in writing using correct spelling, grammar and rules of composition and verbally by speaking clearly and concisely.
Add, subtract, multiply and divide quickly and accurately.
Manage one’s time in order to meet productivity standards.
Effectively use standard office equipment such as computers and related software, printers, photocopier, fax and multiple line telephone system.
Adapt to constantly changing situations and personalities ensuring quality service to all guests by maintaining a friendly, professional and courteous demeanor at all times.
Acknowledge, understand and abide by company programs, policies, procedures and brand standards.
Present a professional appearance, wear appropriate uniform and slip resistant footwear according to the standards of the position and company policy.

Education and Experience:

High school diploma or equivalent.
One year experience in a customer service supervisory position or a minimum of three years front office experience in a hospitality environment.

PHYSICAL REQUIREMENTS:
Medium Work: Exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.

Position requires ability to stand behind front desk for up to 8 hours to assist guests, visual acuity to analyze written information and view computer terminal and ability to express and exchange information by means of the spoken word.
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Drug Free Workplace, Equal Opportunity, E-Verify Employer

Guest Service Supervisor

Hollander Hospitality

Portland, Oregon

About the Company

Hollander Hospitality

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