Calendar Management, Cash Management, Communication Skills, Customer Support/Service, Fast Food, Hospitality and Tourism, Procedure Implementation, Resolve Customer Issues, Telephone Skills, Time Management
JOB DESCRIPTION
The Margaritaville Island Hotel, in Pigeon Forge, TN is looking for a Front Desk Agent for our 134-room hotel located at the Island. The Front Desk Agent provides genuine, efficient and friendly service in front of the house to ensure smooth operations.
Responsibilities
- Greet guests and courteously answer questions about the hotel and local area.
- Check guests in and out in an efficient and friendly manner
- Resolve complaints in a positive manner.
- Answer phones, direct calls and make reservations.
- Follow front desk procedures to ensure accuracy, five-star service and consistency in all operations.
- Manage cash handling and check cashier closings and deposits.
- Monitor high balance guests and payments owing and take appropriate action.
- Monitor all VIP’s, special requests, packages and ensure timely delivery and charging for all items.
- Be attentive, friendly, helpful and courteous to other team members and guests.
- Always wear the proper uniform. Uniform must be wrinkled free, clean and neat.
- Attend regularly scheduled meetings for front desk personnel.
- Follow all hotel safety policies, procedures & standards.
- Handle other duties as assigned by Guest Services Manager.
Requirements
- Must be willing to work holidays and weekends.
- Friendly, outgoing personality and professional appearance required.
- Hospitality experience and/or customer service experience preferred.
- Positive attitude and excellent communication skills are a must.
Job Type: Full-time / Part-time Hourly Pay: $17.00 Shifts: 8hr
Benefits:
- Employee Discount
- Paid Time Off for full-time employees
- Heath, Dental & Vision Insurance for full-time employees
- Free Parking
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Margaritaville Island Hotel