Every day we work with our guests colleagues and business partners to drive better outcomes. A career with offers a rewarding path for career development and an opportunity to join a team of growing energetic professionals. Come and join our growing family!
Responsible for checking guestsin and out of the hotel making reservations and assisting with general information. A Guest Service Agent is responsible for completing shift checklist as required by Guest Services Manager/Supervisor and maintaining the high standards of service and hospitality.
General Accountability:
• Provide the highest quality of service to the customer at all times
• Promptly and effectively handle guest complaints and requests
• Check guests in and out efficiently and in a friendly manner
• Post guest charges and compute guest bills collect payment and make change for hotel guests
• Follow all cash handling procedures as required
• Handle guest mail and messages per established procedures
• Develop a thorough knowledge of room locations room rates amenities and selling strategies
• Take reservations on property
• Block rooms and handle special requests
• Monitor room availability
• Handle safe deposit boxes used by guests per established procedures
• Keep lobby and desk area clean and presentable
• Have a thorough knowledge of emergency and security procedures
• Offer and properly handle requests for wake-up calls
• Ensure all rooms are check in property and a valid and working form of payment is collected
• Communicate with incoming staff and management by logging pertinent information in the pass on log
• Keep maintenance informed of all maintenance needs
• Must wear proper uniform at all times in accordance with Standards
• Participate in any sales lead generator (will vary by property)
Specific Essential Tasks/Duties:
• Must be able to complete all required training in timely manner as required by the brand
• Participate in daily and weekly team meetings
• Be familiar with daily hotel revenue goals and execute tasks and responsibilities to achieve these goals
• Process guest arrivals and departures including all necessary payments.
• Handle & coordinate room assignments and pre-arrivals.
• Handle guests concerns.
• Offer referral for services and handle requests for information.
• Handle and store guest luggage.
• Assist with the check-in and check-out of groups and tours
• Answer switchboard with standards of proper telephone etiquette
• Communicate with housekeeping on any issues guest request early arrivals late departures
• Perform all duties as indicated in the shift checklist report
• Maintains a favorable working relationship with all other company employees to foster and promote
a cooperative and harmonious working climate and culture.
• Must be able to work varying shifts and time schedules as needed (days nights weekends and
holidays).
Behaviors
Preferred