JOB RESPONSIBILITIES:
- Responsible for generating a positive and friendly atmosphere with all guests by assisting guests when called upon and generally creating a relationship of goodwill.
- Adhere to established company and departmental procedures, guidelines, and policies.
- Maintain established company and departmental hygiene and appearance standards through well groomed, neat, and professional manner.
- Working knowledge of computer player rating system.
- Handles customer concerns and reports all incidents to the Guest Service Manager.
- Checks guests' ratings through player rating system.
- Promotes outstanding customer relations.
- Knowledgeable of all activities and amenities of Saratoga Casino.
- Interfaces daily with personnel from various departments.
- Responsible for maintaining accurate records and account maintenance.
- Ability to control and execute accurately all transactions.
- Acts with discretion and maintains confidentiality in handling of sensitive information.
- Side work duties completed as assigned in an efficient, accurate, and timely manner.
- Maintain a clean and organized workstation and environment.
- Assist with promotions and events.
- Responsible for accurate handling and procedures of cash/free play throughout shift.
- Performs all other duties as assigned.
- Promotes outstanding customer relations
EDUCATION: High School Diploma or Equivalent Preferred
EXPERIENCE: One (1) to three (3) years in Marketing and/or Public Relations, PC/Computer knowledge preferred. Excellent verbal and communication skills.
Other:
- Able to lift and carry 30 lbs. occasionally.
- Able to stand and walk 6-8 hours.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.