Guest Service Associate
The Hotel Portsmouth
Portsmouth, NH
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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Communication Skills, Customer Support/Service, Data Entry, Data Quality, Housekeeping/Cleaning, Mail Processing, Problem Solving Skills, Property Management, Revenue Growth, Sales, Telephone Skills, Time Management
LOCATION
Portsmouth, NH
POSTED
30+ days ago
Compensation: $18-$20 per hour (based on experience)
- Welcome and check-in guests in a friendly and efficient manner, demonstrate excellent customer service and phone etiquette
- Accountable for assigned cash drawer(s) and cash balances (make correct change)
- Answer and transfer calls in timely (preferably 3 rings) and courteous fashion
- Manage all aspects of the reservations process (process room reservations, secure deposit and send confirmation); use suggestive selling techniques, stay abreast of local rates, in-house strategy, group and special rate plans and packages, available inventory, etc.
- Monitor reservations email account; reply to e-mail correspondence in a timely, courteous, and professional manner; process e-mail requests/reservations accordingly
- Understand how to check room availability and housekeeping/maintenance status, ensure against overbooking, and that guests are provided an inspected room
- Maintain full knowledge of all room types, features, locations, rates
- Verify accuracy of information in property management system by entering data correctly and checking daily arrivals
- Effectively handle all guest inquiries, requests and complaints; confirm guest needs have been met; timely alert manager on duty to any unresolved complaints
- Communicate effectively with all departments
About the Company
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