Guest Service Agent - Steady Extra (Planet Hollywood LV)

As a Guest Service Agent, you will be responsible for completing arrival and departure transactions for guests checking in/out of the hotel

With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR.

• Must be 18 years of age or older
• Strong Interpersonal and communication skills.
• Proficiency in a second language would be beneficial.
• Self-starter with strong problem-solving ability
• One year experience in front desk or guest service field
• 6 months experience in basic computer knowledge
• Team Player
• Excellent oral and written communication in English
• Heavy telephone volume; must be able to tolerate secondary smoke; close knit environment, with constant co-worker involvement
• Must be able to complete several tasks at once with accuracy;
• Must be able to stand for entire shift (an average 8 hour shift).
• Ability to follow directions.

ADDITIONAL REQUIREMENTS

• Ability to perform reaching, stooping and/or crouching motions repeatedly

• Must be able to communicate verbally

• Must be able to stand for extended periods of time

• Must be able to lift 25lbs.

• Process check-in and check-out transactions for guests

• Assist guests with questions about the city and property

• Offer assistance with reservations for meals, shows, and other activities when appropriate.

• Assists with guest service recovery when possible

• Always Maintains an Upbeat and Positive attitude

• Responsible for being appraised for current events in hotel assisting guests

• Acts a liaison on behalf of the guest to expedite guest requests

• Maintains a professional and courteous attitude towards all guests (internal and external)

• Anticipating guests'' needs and guest expectations

• Greets all guests with the proper introduction, and make them feel welcome; answer telephones promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies.

• Process check-in and check-out transactions for guests

• Assist guests with questions about the city and property

• Offer assistance with reservations for meals, shows, and other activities when appropriate.

• Assists with guest service recovery when possible

• Always Maintains an Upbeat and Positive attitude

• Responsible for being appraised for current events in hotel assisting guests

• Acts a liaison on behalf of the guest to expedite guest requests

• Maintains a professional and courteous attitude towards all guests (internal and external)

• Anticipating guests'' needs and guest expectations

• Greets all guests with the proper introduction, and make them feel welcome; answer telephones promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies.