Bookkeeping, Customer Support/Service, High School Diploma, Resolve Customer Issues
Seeking a Guest Service Agent to greet, register, and assist guests with a friendly, courteous approach, ensuring high satisfaction according to hotel standards.
- Responsibilities include checking in guests, making reservations, processing payments, responding to requests, resolving complaints, securing valuables, and performing bookkeeping tasks.
- Assist in various areas like breakfast service or luggage handling during peak times. Maintain guest satisfaction and follow safety protocols.
Qualifications: High school diploma or equivalent preferred, customer service experience required, PMS system knowledge is a plus.
Benefits include: Competitive wages, health insurance, paid time off, 401k match, travel discounts, wellness programs, and professional development opportunities.
Work environment: Varies shifts, including holidays and weekends; physical activity involved.
Core Values: Hearts That Serve, Only Excellence, Stay Nimble, Own It. HHM Hotels is an equal-opportunity employer.