Guest Relations Assistant

• Area of Interest: Patient Care
• FTE/Hours per pay period: 0.4
• Department: Nursing Admin/Surgical Sup
• Shift: Days- 0900-1730
• Job ID: 185009

Overview

Part-time.

The Guest Services Assistant NE provides exceptional support by greeting patients, families, and staff, addressing inquiries with courtesy, and maintaining accurate medical records. The role ensures effective communication through timely EMR documentation and professional hand-offs while assisting with patient care tasks, such as medication transport, under RN guidance. The role upholds HIPAA compliance and supports operational efficiency to enhance patient experience and safety at UPH.

Why UnityPoint Health?

At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.  Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Greet patients, families, physicians, and healthcare team members,

addressing their needs with courtesy and directing them appropriately.

• Respond promptly and courteously to phone calls and call system

inquiries to ensure efficient guest services.

• Maintain accurate medical record order in accordance with hospital

policies and department routines.

• Assist in ordering and scheduling patient procedures and follow-up

appointments to support healthcare team operations.

• Ensure a new medical record is accessible for patient admissions to

facilitate smooth onboarding processes.

• Communicate factual and concise patient care information verbally to

RNs, healthcare teams, patients, and families professionally.

• Utilize strong written communication skills to document real-time

information in the EMR per hospital and unit policies.

• Perform hand-offs with attention to detail, prioritizing patient safety

and effective information transfer.

• Assist department leadership with additional clerical tasks, such as

managing correspondence and documentation, as directed.

• Collaborate with RNs and healthcare team members to address patient

and family inquiries effectively.

• Assist in Patient Care Technician duties under RN direction, following

department expectations and competency validation.

• Support the transport of non-controlled medications from pharmacy

delivery to storage areas and back, as needed.

• Maintain awareness of patient and personal safety in all interactions

and tasks within the healthcare environment.

• Help maintain department nourishment and supply inventories to

support patient care and operational needs.

Qualifications

Education:

Required: high school diploma or equivalent