Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
PleaseClick Hereto apply internally.
Guest Reception Manager
SUMMARY
The Guest Reception Manageris responsible forthe management of all aspects of the Front Desk/Concierge/Guest Relations/Bell & Valet functionsin accordance withhotel standards.
ESSENTIAL FUNCTIONS
Duties include, but are not limited to:
Monitoring service standards in all areas of the operation in keeping with the highest guest expectations
Handling all guest complaints in the absence of all other management, if guest wishes to speak to the Manager on Duty
Directing,implementingandmaintaininga service and management philosophy which serves as a guide to respective staff
Maximizing the financial performance of the hotel by providing the highest possible guest service and product
Performing management duties in the absence of all other managers
Troubleshooting guest and employee issues
Constantlymonitoringthe physical area to ensure that all maintenance and housekeeping issues are reported and resolved efficiently
QUALIFICATIONS
Requirements are representative of minimum levels of knowledge,skillsand/or abilities. To perform this job successfully, the incumbent willpossessthe abilities or aptitudes to perform each duty proficiently.
Oneyearexperience in a similar position.
Two yearsluxuryhotel experience, preferably in front of the house and guest relations.
High School graduate, college degree preferred.
Full knowledge of front desk operations.
Working knowledge of computers.
Excellent communication skills, both written and spoken.
Guest relations training.
Property management systemexperiencepreferably Opera and/orOpera Cloud.
Ability to understand guest problems and find solutions.
Ability to use good judgment andmaintaindiscretion and diplomacy while performing job duties.
Ability to promote positive relations with guests,staffand vendors.
Ability to remain calm,courteousand helpful.
Ability to think clearly and quickly.
Ability to prioritize, organize and follow-up.
Ability tomaintainconfidentiality of all guests andresortinformation.
Ability to work cohesively with all departments.
Ability to communicate verbally by phone, radio, in person and in writing.
PHYSICAL REQUIREMENTS
Must be able to lift and carry up to 50lbs, walk long distances in all types of terrain, stand for extended periods of time. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,listeningand hearing ability and visual acuity. Must be able to ascend and descend stairs, input and retrieve computer data.
The pay scale for Guest ReceptionManager is $68,6000 to $79,130.
The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.