Guest Information Specialist (Seasonal)

Department: Guest Information Center

Status: Seasonal, Nonexempt (Hourly)

Pay: $15.50 per hour

Reports to: Guest Information Center Manager

Benefits: Georgia Defined Contribution Plan (GDCP), Amenity Passes and Parking Pass

Closing Date: Open until filled *Note: This position is subject to close at any time once a satisfactory applicant pool has been identified. Resumes are optional; if submitting a resume, please note the resume does not take the place of the application, and incomplete applications will not be considered.

This opening is a seasonal position that will not exceed six months and may be scheduled for up to 40 hours per week.

Jekyll Island is dedicated to maintaining the delicate balance between nature and humankind through conservation, education, and preservation. Surrounded by salt marshes, expansive oceanfront, and ancient maritime forests, it is situated within the chain of the Golden Isles and just a few miles from St. Simons Island, Sea Island, and Brunswick. As a State Park, Jekyll Island is a coastal haven where nature and humans peacefully co-exist.

Summary:

Under limited supervision, Guest Information Specialist greets guests on the island, answers questions, and provides information, directions, maps, etc. Operates point-of-sale system for retail sales and parking fee programs. Hours for this position will vary between 8 am and 12 midnight, including weekends and holidays. Most work is performed outside and may be subject to extreme heat and adverse weather, including rain and cold temperatures. The season for this position is typically early May through September/October and will not exceed six months in duration.

Description:

• Demonstrates exceptional customer service skills and responds to guest inquiries professionally.
• Operation of a point-of-sale system for retail sales and parking fee transactions.
• Deposits all receipts, complete verification of deposit records, and ensures all monies are accounted for.
• Provides visitors with maps, directions, and information helpfully and courteously.
• Participates in training activities to optimize customer service skills.
• Restock brochures and notify the Manager of low inventory levels.
• Restock inventory and maintain a clean and orderly sales floor.
• Assists customers at Plaza gates as needed.
• Assists with special projects as assigned.
• Performs other duties as assigned.

Minimum Qualifications:

• Two years of retail/customer service experience preferred, or any equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities for this position.
• Computer skills, including Microsoft Office, are required.
• Strong communication skills and ability to work independently or as part of a team.
• Valid drivers license
• Flexible availability, including weekends, evenings, and holidays.
• Reliable and punctual.
• Credit, Criminal, and MVR background checks are required.

Physical Requirements/Working Conditions:

• Exert up to 35 pounds of force occasionally, up to 15 pounds frequently, and a negligible amount of force constantly to move objects.
• More than 50% of a typical workday will be spent walking, standing, balancing (standing on and using 1-2 steps), reaching, using fingers to handle objects such as money, and using repetitive motions of the wrist, hands, and fingers.
• Between 25% and 50% of the typical workday will be spent stooping (bending at the waist) and lifting.
• Less than 25% of the day is spent kneeling, crouching, sitting, pushing, and pulling.
• Sensory abilities require vision, hearing, and touching, with more than 50% of the day spent communicating, talking, and hearing.
• Must have visual clarity to prepare and analyze data and figures, use the computer, and expansive reading.
• The majority of work is performed both indoors and outside. Work performed may be subject to extreme heat and adverse weather, including rain and cold temperatures.
• Noise level is considered normal to loud.
• Work is subjected to hazards, moving vehicles.

This description of job responsibilities is intended to reflect the major responsibilities and duties of the job. It is not intended to describe minor duties or other responsibilities that may be assigned from time to time.

This position is subject to close at any time once a satisfactory applicant pool has been identified. Applicants who complete the online application process will receive an email receipt of submission to the email address provided. If the email confirmation is not received, the applicant may contact Human Resources at 912-635-4024 for confirmation; however, due to the volume of applicants received, we cannot provide information on the application status after receipt. Applicants who need assistance to accommodate a disability may request an accommodation by contacting Human Resources at 912-635-4024.

All qualified applicants will be considered but may not necessarily receive an interview. Incomplete applications or applications without accompanying documents when required will not be considered. Selected applicants will be contacted for the next steps in the selection process. Successful completion of background checks requires credit when applicable to the position. Relocation expenses are not authorized; applicants should consider this when applying.

Jekyll Island Authority is an Equal Opportunity Employer. The Authority supports equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, age, veteran status, or any other status protected by law. Jekyll Island Authority is a Drug-free Workplace.