We are located in Westfield Galleria! Copy & paste the link below to learn more about our company & the role:
https://drive.google.com/file/d/1C4NFrbRO6VKIzk63h-9unQdAjMw3tE2T/view?usp=sharing
THE ROLE:
Guest Experience Specialists are world-class hospitality experts who are genuinely delighted to anticipate each individual guest's needs, enthusiastically serve them, and do whatever it takes to make their day!
A GES is the ambassador of The Escape Game experience. Just like a great party host, they take responsibility for the energy in the room by making our lobby feel fun, upbeat, and inviting. An excellent GES is a master of emotional intelligence, which means having the ability to regulate and manage your own emotions and understand the emotions of those around you. To excel in this role, you must be able to read and sense each guest's feelings and needs to make sure they have a great experience. You are the bookends of each guest's experience \u2013 their first and last impression of The Escape Game.
HOW GUEST EXPERIENCE SPECIALISTS SERVE OUR GUESTS AND OUR TEAM
\u25cf Embodying our mission, vision, and values during every shift
\u25cf Using TEG's Party Host Practices
\u25cb Prepare the party venue
\u25cb Connect with guests
\u25cb Keep the energy high
\u25cb Customize the experience
\u25cb Make sure everyone leaves happy
\u25cf Using TEG's Hospitality Habits
\u25cb Courtesy
\u25cb Cleanliness
\u25cb Communication
\u25cf Enthusiastically explaining our games and efficiently guiding interactions in the lobby by:
\u25cb Checking in guests
\u25cb Coordinating game start times with Team Leader
\u25cb Answering the phone
\u25cb Accurately booking reservations
\u25cf Connecting with every single guest by maintaining open and welcoming body language and asking open-ended questions to encourage fun, friendly conversation with guests
\u25cf Making groups of 2-50 feel welcome, cared for, and excited for their game
\u25cf Using TEG's Steps for Creating TEG Fans
\u25cb Extend the invite
\u25cb Keep the party going
\u25cb Encourage party favors
\u25cf Immediately and graciously resolving service failures
REQUIREMENTS
\u25cf Flexible availability. This role often works nights, weekends, and/or holidays.
\u25cf Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
\u25cf Ability to stand for long periods of time (about 75-80% of your shift).
\u25cf Align with TEG's Uniform Standards.
KNOWLEDGE, SKILLS, & ABILITIES
\u25cf Genuine love for serving others
\u25cf Flexible, humble, and teachable
\u25cf Ability to function both creatively and administratively
\u25cf Basic computer abilities
\u25cf Exceptional listening skills
\u25cf High capacity for creative problem solving
\u25cf Energetic, friendly, and patient
\u25cf Clear and articulate communicator
BENEFITS FOR FULL TIME TEAM MEMBERS