Calendar Management, Case Management, Communication Skills, Community and Social Services, Customer Support/Service, Emergency Response, Fellowship, High School Diploma, Laundry, Leadership, Lift/Move 20 Pounds, Mentoring, Nonprofit, Organizational Skills, Physical Demands, Servant leadership, Social Work, Team Lead/Manager, Training/Teaching
Summary:
Our emergency shelter mission is to serve as a strategic safety net for the city by providing immediate, short-term, and dignified refuge for individuals and families in crisis-protecting life, meeting basic needs, sharing the Gospel at each point of care, and creating a clear bridge to appropriate next steps.
The Guest Coordinator models Christ-centered hospitality while leading the day-to-day functions of the center. The Guest Coordinator is responsible for the guests in the building as well as keeping order throughout the shift.
Duties/Responsibilities:
- Intentionally and strategically seek to exemplify Jesus Christ and be equipped and prepared to share the Gospel and provide spiritual support at each point of care; showing the love of Christ and biblical hospitality through each interaction.
- Provide leadership, mentorship and shepherding to the guests during assigned shifts through communication of the center routine and center guidelines.
- Participate and coordinate meal time and fellowship. Utilize this time to teach healthy interaction and servant leadership amongst our internal community.
- Be prepared to facilitate small group classes during assigned shifts that focus on the Gospel, spiritual wellness, leisure activities and healthy habits.
- Provide appropriate verbal and documented observations of guests directly to the center leadership.
- Monitor hygiene, shower and laundry routines. Assist in maintaining cleaning by leading team groups, teaching daily cleaning routines and using moments for ministry.
- Respond appropriately to emergency situations and be prepared to deescalate emotional and spiritual crisis situations.
- Conduct safety checks, PRAY formatted shift reports, shift changes, rounds and monitor the front entrance to the center; engaging guests and visitors with Biblical hospitality.
- Spend significant portions of assigned shift time with guests in a relational versus task oriented focus.
- Refer individuals to the program chaplains for spiritual distress and spiritual care.
- Assist guests in identifying next steps and connect them to appropriate services or case management when applicable.
- Attend scheduled meetings and training as required.
- Follow and enforce all Emergency Shelter policies and procedures.
- Perform other duties as assigned within scope of role.
City Union Mission Requirements:
City Union Mission's Ministry Standards and Expectations:
- To be a genuine believer in the Lord Jesus Christ, as evidenced by your personal testimony and your ability to clearly communicate the Gospel whenever opportunities arise.
- To possess sound Biblical character and refrain from engaging in an immoral lifestyle that could undermine or disrupt your testimony as a follower of our Lord and Savior, Jesus Christ.
- To be a member in good standing of a recognized Protestant, evangelical church.
- To be genuinely committed to serving the poor and homeless, as expressed in the mission statement of City Union Mission.
- To be sober-minded, free from the influence of alcoholic beverages, illegal drugs, or any substance that could cloud judgment or distract from a Christian-principled ministry.
Professional Requirements:
- Able to clearly communicate and present the Gospel as opportunities during the work day arise (1 Pet. 2:21, 3:15).
- Education: high school diploma or equivalent.
- Required: Education (or demonstrated work-related experience) in pastoral environments, group settings or hospitality services.
- Required: six months of documented leadership experience in ministry, customer service, nonprofits or social services.
- Demonstrated experience exhibiting professional boundaries, spiritual maturity, sensitivity, organizational skills and compassion.
- Must have the ability and calling to interact with various types of people. Personal traits which include: patience, caring, maturity and understanding.
- Must be able to communicate and teach effectively, and be able to work in a fast paced, emotional environment.
- Be available to work on weekends, evenings and overnights as scheduled and as needed in extreme weather conditions.
- Ability to manage multiple responsibilities in a fast-paced environment.
Physical Requirements:
- Prolonged standing and walking.
- Ability to perform multiple building rounds.
- Ability to lift 10–20 pounds.
- Ability to respond quickly in emergency situations.
Shift: Either Wed-Sat 9pm-7am or Tues-Sat 10pm-6am. Must be able to work other hours as needed.
There is a $2/hour shift differential for hours worked between 3-11pm. There is a $3/hour shift differential for hours worked between 11pm-7am.