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GUCCI Senior Manager Retail Client Engagement North

Gucci

New York, NY

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JOB DETAILS
SALARY
SKILLS
Alliance/Partner Management, Analysis Skills, Best Practices, Budgeting, Business Intelligence Software, Business-to-Business (B2B), Catering Services, Communication Skills, Consulting, Corporate Identity, Cross-Functional, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer/Client Research, DOS Operating System, Diversity, Documentation Plan, Embedded Systems, Establish Priorities, Fashion Industry, Global Branding, Interpersonal Skills, Leadership, Marketing, Material Take Off, Mathematics, Meet Sales Quota, MicroStrategy, Microsoft Excel, Microsoft PowerPoint, Operational Support, Performance Analysis, Performance Metrics, Presentation/Verbal Skills, Printing, Relationship Management, Retail, Retail Management, Retail Merchandising, Retail Strategy, Sales, Sales Management, Sales Support, Set Goals, Siebel, Strategic Analysis, Strategic Planning, Team Lead/Manager, Team Player, Training Program Development, Vendor/Supplier Management, Willing to Travel, Writing Skills, eCommerce
LOCATION
New York, NY
POSTED
3 days ago
Summary
Founded in Florence, Italy, in 1921, Gucci is one of the world's leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation.
Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.

Job Description

Role Mission

The Senior Manager, Retail Client Engagement North, will lead planning and implementation of retail client development strategies across directly operated stores (DOS) and outlet locations that drive retention, elevation, and acquisition through exceptional relationship management and local market events to support key client moments and achieve overall targets. This role is responsible for translating Gucci America's client engagement strategy in alignment with retail business objectives to create store-embedded client plans that directly impact sales. With a retail first mindset, the Senior Manager, Retail Client Engagement will coordinate the partnerships with Store Directors, retail leadership and corporate client engagement teams ensuring synergy and collaboration.

Key Accountabilities

Client Development - 50%
  • Lead market store-specific strategy, planning and execution of client development activities aimed at full funnel retention, elevation, and acquisition in partnership with the corporate client and insights team;
  • Leverage client pyramid analysis at store level and client mapping to derive bottoms up retail plans designed to meet sales goals and client segment ambitions;
  • Regularly review client outreach achievement and tool usage to identify opportunities to close gaps with the sharing and embedding of best practices;
  • Work closely with respective corporate and field cross-functional teams to align on client goals and a 365 calendar to achieve annual client development plan, in cohesion with global and regional strategy;
  • Analyze performance and impact of client initiatives on client development and sales, analyze pre, during and post strategy to ensure each touchpoint opportunity is maximized for client engagement KPIs;
  • Collaborate with Retail Area Directors through regular touch bases while ensuring teams have structured time for strategy, plan development, and goal setting;
  • Travel to stores to support with the further growth within client development;
  • Lead and/or host regional calls with store teams to ensure clear communication around client direction and strategies, sharing all relevant client focuses;
  • Present monthly/quarterly business area performance results as it relates to client development focuses;
  • Identify store-specific opportunities to develop stronger training programs aimed to improve client development impact;
  • Create tourist development programs to engage and cultivate key local and international tourist groups during peak seasonal shopping periods.

Client Relations - 25%
  • Build expert knowledge and understanding of top client base in key doors;
  • Cultivate top clients and map to engage with the highest expression of the brand at local and international brand experiences;
  • Partner with corporate client relations team to manage and coordinate exceptional local and international experiences for clients;
  • Identify, develop, and action immersive personalized brand experiences tailored to top clients;
  • Manage, implement, and action top client seasonal gifting programs;
  • Develop partnerships with travel, hotel, and concierges to offer key services to drive acquisition and cultivation of VIP clients;
  • Attend events and network with clients at key functions, acting as a brand ambassador on behalf of Gucci Americas.

Client Events - 25%
  • Create and manage regional client engagement events calendar and budget in partnership with corporate client events team;
  • Develop and propose target client list based on event typology;
  • Work with regional retail and merchandising teams to manage the customer experience and end to end implementation of evergreen events that support specific selling initiatives such as high-end customization events (ex DIY/MTM/MTO and special orders);
  • Support store teams in developing new event initiatives subject to appropriate corporate approval;
  • Coordinate with corporate as needed for printing and mailing of invitations, client gifting gestures, catering, champagne, flowers etc.;
  • Oversee corporate identity preparation prior to in store events in accordance with corporate guidelines ensuring excellence in execution;
  • Manage vendor set up, store operational support, and event execution, with appropriate written and visual documentation, action planning, feedback and results shared weekly.

Key Requirements
  • Bachelor's degree preferred;
  • 5+ years of management experience in Retail, Marketing and/or Special Events, Hospitality or Consulting;
  • Proven ability in client management, exceptional relationship, and partnership management skills in a B2B and B2C environment;
  • Strong interpersonal and relationship building skills and experience to interact and work with VIP clients;
  • Exceptional appreciation and understanding of the luxury fashion industry;
  • Excellent written, verbal and presentation skills;
  • Command and knowledge of Microsoft PowerPoint, and Excel;
  • Experience with CRM Systems and Business Intelligence tools, such as Microstrategy, Siebel, Acxiom etc.;
  • Strategic, analytical and relationship building competencies required, with good knowledge of retail math;
  • Ability to outline a strategic plan, prioritize, and make recommendations;
  • Drive to lead a group of peers to drive recommendations into implementation plans;
  • Confidence presenting to senior management and assembling executive level communication;
  • Collaborative team player who enjoys working in a cross-functional team environment;
  • Ability to travel domestically and internationally up to 60% of the time.

Work Authorization
  • Qualified candidates must have the proper work authorization to work in the United States

We are passionate makers and bold thought leaders. If you feel like us, grab this chance and be part of our community! "Gucci is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, disability, race, ethnicity, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle - starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com.

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

Salary Range - Corporate Field

GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.

A reasonable estimate of the current base salary range is $110,000 MIN USD to $135,000.

EOE M/D/F/V

Job Type
Regular

Start Date
2026-06-15

Schedule
Full time

Organization
Gucci America Inc.

About the Company

G

Gucci