GTS - US Entity - Desktop Support Engineer

Job#: 3034779

Job Description:

A/V Technician

Location: New York, New York (Onsite)

Employment Type: Contract

If you are interested in learning more about the position, please email an updated copy of your resume to Jordan at [email protected]

• Please note, only qualified candidates will be contacted*

Role Overview

We are seeking an A/V Technician responsible for delivering high-quality audio-visual support. This role focuses on live events, high-profile meetings, conference rooms, and the overall A/V technology footprint. The position serves as an operational resource for daily A/V service delivery, including event support, incident response, system maintenance, and conference room readiness.

Key Responsibilities

• Support live in-person and broadcast events, operating professional presentation hardware such as video switchers, audio mixers, and PTZ cameras.
• Provide support and troubleshooting for enterprise event A/V technologies, including QSC, Yamaha, Vizrt, Ross, Barco, Blackmagic, Cisco, and Logitech.
• Deliver audio and microphone support for C-Suite level executive meetings and events.
• Manage daily operations for conference rooms, studios, Zoom Rooms, and other collaboration technologies.
• Troubleshoot and resolve A/V incidents involving devices, DSPs, CPUs, cameras, microphones, and displays.
• Perform fleet-wide room certification, readiness checks, and regular functionality testing.
• Maintain A/V systems by ensuring firmware and software are current.
• Manage, triage, and resolve A/V incidents and service requests using corporate ITSM tools like ServiceNow or Jira, ensuring strong ticket hygiene and SLA monitoring.

Required Qualifications

• 3-5 years of experience supporting Audio/Visual technologies, with an emphasis on event support in a corporate setting.
• Hands-on expertise with conferencing technologies (Zoom/Teams), DSPs, and audio and video control systems.
• Strong customer-facing skills with experience interacting with C-Suite executives.
• A solid understanding of A/V signal flow, acoustic principles, and IP networking fundamentals.
• Effective documentation and communication skills.
• Ability to work independently and collaboratively in a fast-paced team environment.

Preferred Qualifications

• Experience with broadcast technologies, encoders, NDI/SRT workflows, or advanced production tools.
• Experience troubleshooting Windows and macOS platforms, particularly in relation to A/V technologies.

Compensation & Benefits

The pay rate for this position is between $20.00 and $26.00 per hour paid weekly on a W2. We offer contractor benefits a la carte as well.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apex uses a virtual recruiter as part of the application process. Click here for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Employee Type:

Contract

Location:

New York, NY, US

Job Type:

Date Posted:

May 18, 2026

Pay Range:

$20 - $26 per hour

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