Growth Support Specialist (Marketing Business Development) (Bilingual Spanish Preferred)

HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model.

Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Our Shared Vision – Every patient deserves access to quality healthcare.

Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why You Should Want to Work with Us

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

More details about the benefits we offer can be found at https://careers.harmonycares.com/benefits. 

The Growth Support Specialist works in conjunction with the Community Liaison/Business Development team to support patient admissions and census growth. This position is responsible for inbound/outbound communication with patients and referral partners and will explain benefits of enrollment with the company and schedule the first appointment. In addition, this role will be responsible for patient insurance verification. 

Essential Duties and Responsibilities

• Responsible for processing internal and external inquiries relating to patient eligibility and admission
• Responsible for initial insurance verification and accurate determination of placement
• Educate patients and referral partners on our mission to provide high-quality personalized healthcare in the home for people that need it most
• Adhere to internal quality, productivity, standard work expectations and compliance standards 
• Thoroughly understand eligibility and enrollment processes for the Medical Group
• Promptly, accurately, professionally triage all patient concerns related to care needs, scheduling and billing to the appropriate department
• Timely, professional responsiveness to direct emailed inquiries
• Maintain strict confidentiality of provider, company, and patient information

In this role you may work with. . .

• Registration Support Specialist
• Community Liaison
• Business development team leadership
• Patients and their families
• Insurance carriers
• Partner facilities

REQUIRED Knowledge, Skills and Experience

• High School diploma or equivalent
• 1+ years of experience in a health care related field
• Proficient in Microsoft Excel, Word and Outlook
• Strong customer service, organizational, and interpersonal skills with ability to prioritize tasks
• Professional demeanor, dependable, and self-motivated
• Must be able to communicate effectively and professionally with all personnel levels inside and outside the organization

Preferred Knowledge, Skills and Experience

• Prior experience in insurance verification

HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.