Group Vice President, Infrastructure, Cloud Operations & Developer Experience

Group Vice President, Infrastructure, Cloud Operations & Developer Experience

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.

UKG is seeking a transformational Group Vice President, Infrastructure, Cloud Operations & Developer Experience to lead the global organization responsible for the infrastructure, cloud platforms, operations, Site Reliability Engineering (SRE), platform engineering, and developer experience capabilities that power UKG''s products and services.

Reporting to the CTO, this executive will lead a global organization of 600+ professionals across Cloud Engineering, Infrastructure Operations, SRE, Developer Platforms, Technical Program Management, Network Engineering, Engineering Enablement, Test Infrastructure, and FinOps. This leader will be accountable for the reliability, scalability, security, operational excellence, cloud efficiency, and developer productivity of UKG''s technology ecosystem.

The ideal candidate is a proven technology executive with deep expertise in cloud infrastructure, enterprise operations, SRE, DevOps, platform engineering, and organizational transformation. They have successfully led large-scale global teams, modernized operating models, improved reliability and operational maturity, and built high-performing organizations focused on execution, accountability, and customer outcomes.

Key Responsibilities

Infrastructure, Cloud Platform & Operations Leadership

• Define and execute UKG''s cloud infrastructure, platform engineering, operations, SRE, developer experience, and FinOps strategy.
• Lead the modernization of cloud platforms, infrastructure services, automation frameworks, and engineering enablement capabilities.
• Establish scalable, secure, resilient platforms that support enterprise applications, AI-enabled services, and future innovation initiatives.
• Drive platform standardization, infrastructure-as-code adoption, automation, observability, and self-service capabilities.
• Manage strategic cloud and infrastructure partnerships to optimize performance, service quality, and cost efficiency.

Operational Excellence & Site Reliability Engineering (SRE)

• Own and scale UKG''s global SRE and operational excellence strategy.
• Drive improvements in service reliability, availability, performance, resilience, disaster recovery, incident response, and operational readiness.
• Establish and enforce operational standards, service ownership models, SLOs, SLIs, and reliability metrics across the enterprise.
• Lead initiatives focused on reducing customer-impacting incidents, improving deployment safety, strengthening change management, and accelerating post-incident learning.
• Champion a culture of accountability where teams are responsible for building, operating, and continuously improving reliable services.

Developer Experience & Engineering Productivity

• Lead the Developer Experience organization responsible for CI/CD platforms, engineering tooling, test infrastructure, development environments, and engineering workflows.
• Create scalable platform capabilities that enable engineering teams to build, deploy, secure, observe, and operate software efficiently.
• Partner with Product Engineering leaders to simplify software delivery, improve onboarding, reduce friction, and accelerate development velocity.
• Define and measure engineering effectiveness and developer productivity metrics to continuously improve outcomes.

Cloud Efficiency & FinOps

• Establish cloud financial management practices that improve cost transparency, accountability, forecasting, and optimization.
• Partner with Engineering, Finance, and Architecture leaders to maximize infrastructure utilization and technology ROI.
• Foster a culture of operational and financial accountability across engineering organizations.

Organizational Leadership & Transformation

• Lead and develop a global leadership team spanning Cloud Engineering, Infrastructure Operations, SRE, Platform Engineering, Developer Experience, TPM, Network Engineering, and FinOps.
• Drive organizational transformation, operating model improvements, and enterprise-wide alignment around reliability, operational excellence, and engineering effectiveness.
• Build a culture of accountability, collaboration, innovation, operational discipline, and continuous improvement.
• Develop leadership talent, succession plans, and organizational capabilities that support long-term growth and scale.

Strategic Partnership & Executive Influence

• Partner closely with Product Engineering, Architecture, Security, Finance, and Business leaders to align infrastructure and platform investments with company priorities.
• Serve as a trusted advisor to the CTO on cloud strategy, operational excellence, platform investments, reliability, engineering productivity, and technology economics.
• Lead cross-functional initiatives that improve scalability, performance, reliability, cloud efficiency, and customer outcomes.

Qualifications

• Bachelor''s degree in Computer Science, Engineering, or related field required; Master''s degree preferred.
• 15+ years leading large-scale infrastructure, cloud engineering, operations, SRE, platform engineering, or developer experience organizations.
• 10+ years of executive leadership experience managing global teams and senior leaders.
• Proven success leading organizations of 400+ professionals across multiple geographies and disciplines.
• Deep expertise in cloud platforms (AWS, Azure, and/or GCP), enterprise infrastructure, networking, observability, security, and operational excellence.
• Demonstrated experience building and scaling SRE, infrastructure operations, platform engineering, DevOps, automation, and engineering enablement organizations.
• Proven track record improving operational maturity, service reliability, scalability, cloud efficiency, and engineering productivity in complex enterprise environments.
• Strong business and financial acumen with the ability to balance innovation, reliability, security, customer impact, and cost optimization.
• Exceptional executive presence, communication skills, and ability to lead large-scale transformation through influence and execution.
• Passion for developing leaders, building high-performing teams, and fostering a culture of operational excellence and accountability.

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world''s largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It''s this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

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UKG participates in E-Verify. View the E-Verify posters here.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

The pay range for this position is $365,000 to $414,000. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG's benefits and rewards at https://www.ukg.com/about-us/careers/benefits