GROUP SALES MANAGER

Job Summary:

Provides a high level of focus on guest satisfaction through building guest relations and being attentive to guest needs. Responsible for identifying latent demand and defining the strategy to solicit and capture market dominance. Group Sales Manager will work closely with the Director of Sales & Catering, Group Rooms Coordinator, clients and event planners to ensure the success of their event, and follow up with the client to get feedback after the event itself.

Job Description

Expectations of Leadership:

• Actively support, demonstrate, and promote the company's core values.
• Be approachable and engaging with fellow team members
• Always treat individuals with dignity and respect regardless of job position.
• Demonstrate maturity through exhibiting excellent listening skills.
• Make educating, inspiring, and motivating your team central to your mission.

Responsibilities:

• Prospects new businesses by identifying latest demand, defines strategies to solicit, and capture market dominance.
• Participates at industry events trade shows and/or partners with local attractions to drive incremental revenue.
• Exceeds forecasted room night, convention, and F&B revenue goals.
• Develops comprehensive knowledge of guest and market needs.
• Works closely with the Director of Sales & Catering, Group Rooms Coordinator, clients, event and wedding planners and vendors to generate room nights, maximize room revenue and convention and F&B revenues.
• Uses all sales avenues including telemarketing and networking to capture additional segments.
• Effectively negotiates group rates including convention space and menu prices within the established / approved guidelines.
• Evaluates events to facilitate guest and client feedback to ensure continuous improvement.
• Reviews the monthly financial statements for accuracy, and sales performance.
• Takes personal responsibility for delivering excellent guest experience.
• Details events and group business as needed and is onsite for event to ensure success.
• Obtains payments and manages BEO's and Banquet Checks as needed.
• Performs other duties as assigned.

Minimum Requirements:

• Preference is given to qualified Santa Ana Tribal Members.
• Bachelor's degree (B. A.) from four-year College or University; or four years related experience or equivalent combination of education and experience.
• Strong knowledge in PMS (Property Management Systems) is preferred.
• Must have knowledge of detailing events and creation of BEO's and Banquet checks.
• Strong interpersonal, motivational and leadership qualities.
• Excellent written and verbal communication skills including the ability to successfully communicate with multiple levels of management.
• A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program.
• All employees are required to proficiently use a smartphone for company applications, email, and text.
• Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license.

Essential Mental Functions:

The essential mental functions described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong entrepreneurial spirit and passion for sales is a must.
• Highly motivated, energetic individual with a proven track record of achievements exceeding the revenue objectives set forth.
• Excellent multi-tasking skills, and exceptional time management skills.
• Must be highly influential and persuasive, and of course very persistent.
• Proven ability to provide outstanding guest service.
• Proven ability to handle conflict situations.
• Must have excellent problem-solving abilities.
• Must have strong analytical skills.
• Must be able to work in a fast-paced environment.
• Must be able to deal with stressful situations in a professional manner.
• Must be a Team Player.

Essential Physical Functions:

The essential physical functions described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk and hear.
• Must be able to lift up to 25lbs.
• Must be able to work at a fast pace and in stressful situations.
• Must be able to maneuver around the office and the facility to collect all necessary materials and documents.
• Must be able to walk and stand for long periods of time.
• Physical ability to safely perform the essential job functions of the position.

Equipment Used:

• Smartphones, computers, laptop computers, and other traditional office equipment as required.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment.