Group Reservation Coordinator - Hotel del Coronado, A Curio Collection by Hilton

The iconic Hotel del Coronado is looking for a Group Reservations Coordinator to join the team! Be part of America's beachfront legend and after a more than $550M restoration and revitalization, this Victorian seaside resort is more stunning than ever.

Located on Coronado Island just minutes from Downtown San Diego, this 28-acre National Historic Landmark was built in 1888 and has 938 guest rooms, cottages and villas with 97,500 square feet of banquet space, and 12 food and beverage outlets. This includes 9 restaurants & bars, marketplace, gelato shop, and in-room dining.

Shift: Various - must be available to weekdays, weekends, and holidays.

Union Position: This position is part of the Local Union which requires complete open availability. We are not able to accommodate schedule restrictions and full-time hours are not guaranteed. Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established. You must be comfortable with a schedule and hours that may vary from week to week.

Want to learn more? Hotel Website, Facebook, Instagram, Pinterest

What will I be doing?

As a Group Reservations Coordinator, you would be responsible for answering external/internal Hotel calls, returning e-mails/voicemails and assisting guests in booking reservations, all while providing superior property knowledge in the hotel''s continuing effort to deliver outstanding guest service and financial profitability.

• Processes group reservation information including rooming lists, suites, resumes and billing requirements
• Communicates and verifies information between Meeting Planners, Housing Bureaus, Meetings and Conventions and Front Office.
• Answers calls, returns e-mails and voicemails. Assists guest in booking reservations, by providing superior property knowledge.
• Coordinates and implements department activities and projects.
• Audits OnQ PM for reservations accuracy. Looks for special requests, coding issues and billing requirements.
• Reviews actualized rooms for potential billing errors.
• Reviews group pick up, assist in ensuring proper availability. Monitors and Charges, No Shows and Late Cancels daily.
• Reviews and audits third parties and consolidate
• Assists management by booking transient reservations
• Attend group related meeting

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Group Reservation Coordinator, you're not just supporting the hotel's group booking process - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay-we're a great place to work.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Here''s what you''ll do during a typical day:

• Process group reservations: Coordinate group booking details, including rooming lists, suites, event resumes, and billing requirements.
• Ensure seamless communication: Act as a liaison to verify and relay reservation information between internal and external stakeholders, including meeting planners, housing bureaus, convention teams, and the front office
• Provide exceptional customer service: Respond promptly and professionally to inquiries from clients, guests, and team members
• Support special projects: Assist with coordinating departmental initiatives or ad-hoc assignments
• Provide administrative support: Assist department managers with clerical work such as word processing, data entry, filing, and copying

Here''s what you''ll do during a typical day:

• Process group reservations: Coordinate group booking details, including rooming lists, suites, event resumes, and billing requirements.
• Ensure seamless communication: Act as a liaison to verify and relay reservation information between internal and external stakeholders, including meeting planners, housing bureaus, convention teams, and the front office
• Provide exceptional customer service: Respond promptly and professionally to inquiries from clients, guests, and team members
• Support special projects: Assist with coordinating departmental initiatives or ad-hoc assignments
• Provide administrative support: Assist department managers with clerical work such as word processing, data entry, filing, and copying