Princeton, Indiana The Group Leader will ensure the quality performance of staff working within the site. Direct communication and collaboration with customer/client management in administration of service contract. Responsibilities: Essential Functions Provide quality customer service to include but not limited to the following: • Administration of contract. • Assess problems and concerns with client management, shop, and customer personnel. • Work in conjunction with customer locations to assist in parts availability, information, and request of items through transfer process. • Review and familiarize self with Approved Commodities List, Policy & Procedures Manuals. • Contact vendors for pricing and placement of orders, answer questions regarding availability of parts. • Work with customers to ensure correct items are being procured when necessary. • Daily monitoring of 5S standards as well as FMDS reports for the customer. • Answer all messages phone\e-mail in a timely fashion. • Assist in reviewing all requisition forms to ensure they meet P&P requirements. • Monitor and analyze Standard Work Procedures • Provide training as required. • Daily communication to customer as well as site management • Assist in cross functional teams • Shift-to-shift communication • Professionalism toward customer and staff Report Review • Utilizing Microsoft applications to generate and review various reports as outlined in daily, weekly, and monthly guidelines. • Management and report of daily activities to customer • Generate and review failures making suggestions based on safety, quality, and production. Other Requirements • Review and submit timesheets to include monitoring Customer emergency overtime. • Investigate and resolve personnel issues. • Hire and terminate in accordance with policies. • Complete and submit new hire paperwork. • Complete and submit termination paperwork as needed. • Provide orientation, employee requirements for Customer and schedule training. • Provide 24-hour support to Customer as needed • Quarterly performance reviews and yearly reviews for direct reports • Investigate product complaints. • Supervise all employees while monitoring all job description activities. • Assist with project research and provide findings. • Attend meetings with contractor and\or Customer as required. • Document all levels of discipline; administer discipline in accordance with company guidelines. • Disperse all communications between customer corporate and district employees as directed. Required Education: • College degree preferred or equivalent years of work experience desirable. • 3 – 5 years direct experience in similar position. Required Experience & Skills: Required Qualifications • 2 years Auto and/or HD Parts experience • 2 years Inventory Experience • 2 years Computer Experience
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