Groomer Job Description
Summary/Objective
The Groomer is responsible for providing professional grooming services for dogs of all sizes while delivering exceptional customer service and upholding Pet Evolution’s mission:
“Our mission is to help pets live the good life by providing the highest quality food, treats and grooming services.”
This role includes full-service grooming, drop-in services (nail trims, paw pad trims, gland expressions, etc.), customer education, retail promotion, and maintaining a clean and safe salon environment. The Groomer must demonstrate kindness, compassion, attention to detail, safety awareness, and professionalism at all times.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Groom dogs of all sizes and breeds according to customer specifications and breed standards
Provide drop-in services including nail trims, paw pad trims, gland expressions, ear cleaning, and teeth brushing
Bathe, dry, brush, clip, detangle, and remove matted hair
Check pets for parasites, skin conditions, or abnormalities and report concerns appropriately
Trim nails and clean ears
Greet scheduled customers and conduct grooming consultations using open-ended questions
Educate clients on grooming packages, add-on services, and product benefits
Promote retail products and additional grooming services
Ensure all customers leave satisfied; address concerns immediately
Maintain accurate customer records and grooming notes
Answer phones and book grooming appointments
Clean and sanitize grooming equipment and salon facilities
Monitor animal behavior to ensure safety of pets and staff
Follow all company policies and procedures consistently
Complete a 30-hour in-store training period successfully
Attend required advanced pet and product training sessions
Carry out additional duties assigned by supervisors in a cheerful and efficient manner
Competencies
Kindness & Compassion: Understands that pets may be stressed and handles them gently and professionally
Customer Service Excellence: Patient, attentive, and proactive in ensuring client satisfaction
Detail-Oriented: Carefully follows grooming instructions and observes pet behavior
Safety Awareness: Ability to assess animal behavior and prevent injury
Time Management: Efficiently manages grooming schedule and workload
Integrity & Professionalism: Demonstrates pride, empathy, and achievement drive
Communication Skills: Clear and professional verbal communication
Adaptability: Schedule dependent on store needs
Supervisory Responsibility
This position has no supervisory responsibility.
Work Environment
This role operates in a Retail Store and Dog Salon environment.
The environment includes grooming stations, retail space, animals, grooming tools, and customer interaction. The Groomer must maintain a clean, organized, and safe workspace at all times.
Physical Demands
This position requires frequent physical activity in a hands-on grooming environment. The employee must be able to lift and carry up to 60 pounds regularly, stand for extended periods, bend, kneel, crouch, reach, and safely lift, position, and maintain control of dogs of various sizes during grooming services.
Position Type/Expected Hours of Work
This position may be hired on a full-time or part-time basis, with hours varying according to business needs.
Standard operating hours are 7 days per week, 8:00 a.m. to 6:00 p.m.
Schedule is dependent on store needs.
Overtime may be required as needed.
Management reserves the right to adjust schedules based on business demand.
No time off is permitted during the two weeks preceding Thanksgiving and Christmas.
Travel
Other Duties
Required Education and Experience
Professional license and/or specialized grooming training required
One to three (1–3) years of grooming experience required
Minimum of one (1) year of grooming experience not including training, apprenticeship, or shadowing
Successful completion of a 30-hour in-store training period
Ability to consistently follow company policies and procedures
Preferred Education & Experience
Three to five (3–5) years of grooming experience preferred
Professional license and/or specialized grooming training preferred
Advanced pet and pet product training coursework
Additional Eligibility Qualifications
Strong understanding of animal behavior and body language
Ability to think critically under pressure to ensure safety of pets and staff
Strong achievement drive, empathy, integrity, pride, and social skills
Work Authorization/Security Clearance
Benefits (Full-Time Only)
Two (2) weeks of Paid Time Off (PTO)
Employer-sponsored retirement program
Additional Employee Benefits
Generous employee discount
Flexible hours