Overview:
NaphCare is hiring a Grievance Coordinator to join our team of medical professionals in Detroit, Michigan, where we manage all aspects of healthcare for the individuals who are currently incarcerated in the Wayne County Jail.
The Grievance Coordinator is a Registered Nurse position the will utilize clincal objective and subjective assessment skills to respond to and resolve inmate grievances within the correctional facility.
In collaboration wih the Health Services Administrator (HSA), the Assistant Health Services Administrator (AHSA) and or the Director of Nursing (DON), the Grievance Coordinator will manage the formal process for inmates to report complaints regarding facility conditions, staff conduct or medical and mental health treament, ensuring they are investgated and resolved according to legal standards.
Pay rates vary based on shift, site needs, and experience and range from $39.97 to $42.08. Shift and hours vary based on coverage needs and can be discussed upon interview.
Responsibilities:
- Oversee and manage the full grievance process (informal through formal), ensuring timely, fair resolution and compliance with legal, regulatory, and accreditation standards.
- Review and investigate complaints, gather information, coordinate with staff and leadership, and facilitate effective resolutions.
- Maintain accurate grievance logs, track deadlines, analyze trends, and prepare reports to support compliance and process improvement.
- Serve as a key liaison between incarcerated individuals, staff, and administration—providing guidance on the grievance process and ensuring clear, effective communication.
- Support clinical and operational excellence by conducting rounds, identifying training needs, collaborating with healthcare leadership, and ensuring adherence to policies, procedures, and system standards (including TechCare).
Qualifications:
- Holds a current, unrestricted license as a Registered Nurse within the state of Michigan
- A minimum of 3-5 years of progressive and vast clinical experience in a healthcare setting and knowledge of mnental health needs
- 1 year in correctional healthcare preferred
- Must possess an active BLS CPR Certification (AHA preferred)
- Must have comprehensive understanding of correctional practices, policies and procedures
- In depth knowledge of innate grievance process and related regulations
- Familiarity with investigation and conflict resolution techniques
- Ability to analyze and interpret information and recommend appropriate action
- Ability to interview and assist inmates
- Ability to maintain required documentation, records and reports
- Aptitude for maintain confidentiality and handling of sensitive informaiton
- Ability to use a rational approach to resolving complaints
- Must pass the facility’s criminal background check and drug screening
Physical Capabilities:
Must have the ability to stand for long periods, lift and move patients (up to 50 pounds), bend, squat, reach, push, pull, walk significant distances, and perform physically demanding tasks like CPR, all while maintaining good balance and endurance throughout a shift.
Why Join NaphCare?
NaphCare is one of the largest providers of healthcare services to correctional facilities throughout the US, and we are growing. If you have never considered a career in correctional healthcare, now may be the time! In addition to competitive salaries and generous employee benefits, we have opportunities for new graduates and experienced medical professionals, promote educational growth, and strongly support career advancement within the company.
NaphCare Benefits for Full-Time Employees Include:
- Health, dental & vision insurance that starts day one!
- Prescriptions free of charge through our health plan, beginning day one
- Lowest Cost Benefits!
- Employee Assistance Program (EAP) services
- 401K and Roth with company contribution that starts day one!
- Tuition Assistance
- Referral bonuses
- Term life insurance at no cost to the employee
- Generous paid time off & paid holidays
- Free continuing education and CMEs
If you would like to speak with me to learn more about this position and NaphCare, apply directly to the position to initiate the application process, and I’ll be in touch.
Equal Opportunity Employer: disability/veteran
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Naphcare, Inc.
NaphCare is dedicated to implementing cost-effective, quality services according to our clients' needs.
Because every facility is unique, we tailor our services to meet each client's respective needs. We deliver solutions based on your requests rather than telling you how to run your facility. NaphCare evaluates, evolves, and adapts our programs according to not only client needs, but also the ever-changing field of correctional healthcare.
When you choose NaphCare, you choose a proactive, preventive healthcare provider. We focus on a “Day One” mentality, providing care up front and without delay. Our clients experience greater efficiency, a reduction in unnecessary costs, and transfer their legal liability, all without giving up their independence. NaphCare is leading the way with an all-in-one approach to correctional healthcare that provides services unique to your facility.
Personal Attention
With NaphCare, people come first. We are proud of our company culture and ability to connect with our clients on a personal level, and it is NaphCare's mission to continue our history of personalized service. Care is not reserved simply for the patients entrusted to us, but also for our client partners. We care for our clients by providing efficient services to reduce their costs, communicating regularly about our services, listening to the client, providing accountability through continuous quality studies and reporting, and working with integrity at all times.
Company Consistency
Also, as an independent healthcare partner, we are free from complex partnerships and distant investors that limit our competitors' responsiveness. NaphCare has not undergone any corporate reorganization or restructuring since the company was founded in 1989, and has no plans to do so in the future. This stability, along with planned and structured growth, ensures that our client partners receive personal attention from our administrative and medical support team at our headquarters.
Financial Stability
NaphCare is a financially stable and fiscally responsible company. Throughout our history, we have maintained steady, measured growth, more stable than sweeping corporate changes. Our clients do not have to worry about drastic shifts in our company and how such changes will affect their services.
One of the best indicators of a company's financial stability is its ability to secure insurance and a bonding line. NaphCare is proud of our ability to provide performance bonds, rather than letters of credit. Due to our financial strength, NaphCare has exceptional insurance programs that indemnify our clients against litigation regarding healthcare services.