Greenway Mazda - Automotive Service Manager

Greenway Automotive

Houston, TX

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JOB DETAILS

SKILLS

Automotive Industry, Automotive Management, Automotive Repair and Maintenance, Automotive Sales, Communication Skills, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Disability Insurance, Driver's License, Environmental Compliance, Facilities Management, Internet Technology, Interpersonal Skills, People Management, Performance Analysis, Problem Solving Skills, Profit & Loss, Regulations, Regulatory Compliance, Revenue Growth, Top Sales Rep

LOCATION

Houston, TX

POSTED

Today

Greenway Automotive Group is one of the world's most progressive, privately held automotive companies proudly serving Florida, Alabama, Georgia, Missouri, Pennsylvania, Tennessee, and Texas. The Group's 34 domestic automotive dealerships include some of the nation's top ranked performers in sales, service, customer satisfaction, and profitability. Greenway Automotive Group is an Equal Opportunity Employer.

Team One CDJR in Gadsden, AL is looking for an experienced and motivated automotive dealership Service Manager to join our team!

A Service Manager candidate should have a broad-based knowledge in the day to day operations of a dealership service department and the personality to motivate, train, lead, and monitor the performance of service professionals. You should be experienced and aware of the latest customer service practices and be a persistent problem solver. A qualified candidate must also be able to deliver exceptional value and satisfaction to our customers on a continuous basis to promote revenue growth in line with targeted business and financial objectives.

BENEFITS

Competitive Pay
Paid Vacation
Employee Purchase and Service Discounts
Full benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
401(k) Retirement Savings Plan
Bonuses
State of the Art Facility with a Professional Working Environment

RESPONSIBILITIES

Ensure that our customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by listening to their needs and assist in addressing their issues
Spend quality time building relationships with the customer
Serve as a liaison between technicians, service advisors, and customers
Oversee the inspection of automobiles to identify faulty components and facilitate a process for repairs
Stay updated on parts inventory to ensure availability for required repairs
Know the product and be able to answer characteristic and operational questions regarding the customer's vehicle
Hire, train and evaluate the productivity of the service department staff in order to acknowledge efficient employees and guide those who are under-performing
Supervise the activities of the department staff to ensure efficient job performance and compliance with environmental laws and regulations
Performs other duties as assigned

QUALIFICATIONS

Two years of dealer-level or large facility manager experience preferred
Broad scope of automotive mechanical knowledge
Experience in supervising and managing staff
Neat, clean, and professional appearance
Pleasant/friendly demeanor and an outgoing personality
Highly professional and dependable
Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
Excellent interpersonal skills to interact professionally with customers, vendors, and staff
Basic computer and internet skills
Unrestricted driver's license and clean driving record
Able to drive both automatic and standard-transmission vehicles

Greenway Mazda - Automotive Service Manager

Greenway Automotive

Houston, TX

About the Company

Greenway Automotive

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