Graduation Certification Specialist

Posting Details

Posting Summary

Working Title Graduation Certification Specialist Role Title Education Support Specialist II Role Code 29143 FLSA Nonexempt Pay Band 03 Position Number 295W0581 Agency Tidewater Community College Division Tidewater Community College (Div) Work Location Virginia Beach - 810 Hiring Range $16.26 per hour Emergency/Essential Personnel No EEO Category 2-Professionals Full Time or Part Time Part Time Does this position have telework options? -Telework options are subject to change based on business needs- No Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule

29 hours per week to be scheduled Monday through Friday between 8:30am and 5:00pm.

Some evening and weekend hours may be required during peak times.

Candidate should be able to work flexible schedules.

Sensitive Position No Job Description

Tidewater Community College has served South Hampton Roads - both students and employers - for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in 2024-2025, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC. TCC's institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

Position Summary:

The Graduation Certification Specialist will report to the Graduation/Course Substitution Manager. The primary responsibility is to perform degree audits and all aspects of the graduation certification process. This position will track graduation data for reporting, including unsuccessful graduation attempts, to identify barriers to graduation in support of the college's strategic initiative to increase degree completion rates.

Functional Responsibilities:

• Performs official degree audits and certification of graduation applicants, ensuring compliance with all federal, state, and institutional requirements.
• Responsible for creating and executing communication to students related to graduation deadlines
• Provides critical administrative support for strategic initiative to increase degree completion; establishes and maintains graduation application files
• Amends student records, including change of information and degree posting
• Maintains student records for accuracy and integrity
• Confirm and update student's graduation records in PeopleSoft
• Manages the college's graduation application
• Communicate with academic deans and department chairs when necessary to confirm and process course substitutions
• Proactively research potential graduates who have completed all requirements
• Maintains graduation and commencement web pages
• Assist with the Reverse Transfer program
• Other duties as assigned in accordance with departmental needs.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Strong knowledge of FERPA and accreditation standards
• Knowledge of a student information system, degree audits systems or the use of query tools for extracting and reporting student information
• Skills in researching and resolving questions and problems presented by students, college faculty, administration, and staff.
• Outstanding customer service skills, including assisting students in challenging customer service situations.
• Strong interpersonal and communication skills, including oral and written.
• Working knowledge of Microsoft Office suites, particularly Work Excel, Access, and PowerPoint
• Ability to exercise judgment and find solutions to complex problems
• Strong organizational skills with attention to detail
• Excellent problem-solving skills, ability to effectively prioritize and execute tasks in a deadline driven environment

Additional Considerations

• N/a

Operation of a State Vehicle No Supervises Employees No Required Travel

N/A

Posting Detail Information

Posting Number WGE_3249P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 06/24/2026 Job Close Date 06/30/2026 Open Until Filled No Agency Website Tcc.edu Contact Name Lizette White Email ldwhite@tcc.edu Phone Number Special Instructions to Applicants

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Additional Information Background Check Statement Disclaimer

The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting https://jobs.vccs.edu/postings/97488

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Are you willing to work at our Norfolk campus?
• Yes
• No

Applicant Documents

Required Documents

• Resume
• Cover Letter/Letter of Application

Optional Documents

• Other Document
• Alternative Hiring Process Letter