Graduate Assistant (GA) / Financial Aid

# Staff Posting Details

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## Position Information

• Requisition Number: Stu653P
• Position Type: Student Worker
• Department: Department of Student Workers
• Job Title: Graduate Assistant (GA)
• Financial Aid Classification: Student Worker
• Pay Rate:
• Full-time: $6,000 FT per year. Tuition waiver for 18 credits per year.
• Part-time: $3,000 PT per year. Tuition waiver for 9 credits per year.

## Position Summary Information

• Hours per week:
• Full-time: 20 hrs/week
• Days Worked: Weekdays during regular university business hours
• Shift worked: 0800 AM - 0430 PM during regular office business hours

## Posting Detail Information

### Job Summary Basic Function: The Office of Financial Aid is seeking a dedicated and detail-oriented Graduate Assistant (GA) to support our team in providing exceptional financial aid services to students. This position offers hands-on experience with student advising, customer service, and higher education operations.

The GA will play a vital role in assisting with student inquiries, supporting outreach efforts, and helping students explore options to bridge affordability gaps. We are looking for someone who works well with diverse populations and is passionate about providing inclusive, equitable support to students from all backgrounds.

### Required Qualifications

• All graduate assistants must be enrolled in a Millersville University graduate program; non-degree students and those only seeking post-baccalaureate certification are not eligible.
• Full-time Graduate Assistants must be enrolled in and maintain a minimum of 6 credits in Fall semester and in Spring semester.
• Financial Aid GA must be available to complete all of their work hours on-campus during regular university business hours.
• Strong communication and interpersonal skills with the ability to provide excellent customer service.
• A commitment to helping students navigate the financial aid process and supporting diverse student populations.
• High attention to detail and ability to handle sensitive information with discretion.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

### Preferred Qualifications

• Experience with general financial aid processes (i.e., FAFSA completion, scholarship applications, loan borrowing, etc.).
• Experience with customer service, working in an office setting, and/or working with student populations.
• Availability to work during breaks (summer, winter, etc.).
• Proficiency in a second language.
• Majoring in a human services-related field.

### Job Duties

• Meet and advise students and parents regarding the financial aid process, including application requirements and eligibility.
• Provide front-line support via email, phone, and in-person interactions regarding financial aid policies, procedures, and deadlines.
• Assist in collecting and organizing student documents, ensuring they are accurately logged and updated in the system.
• Check and respond to financial aid emails, forwarding inquiries to the appropriate staff member when necessary.
• Work with and help delegate tasks to other student workers in the office to ensure efficiency and optimal workflow.
• Support financial aid counselors in advising students on financial literacy, scholarships, grants, and loan options.
• Help plan and execute financial aid workshops, presentations, and outreach initiatives.
• Assist with university events and collaborate with other departments to enhance student services and provide cross-functional support as needed.
• Work with OFA staff to identify student perspective pain points and enhance the student experience through research, data analysis, and process improvements.
• Maintain confidentiality and ensure compliance with federal, state, and institutional regulations.
• Assist with special projects and other duties as assigned by the Client Services Supervisor.

## Working Conditions and Physical Effort

### Posting Dates

• Posting Open Date: 03/07/2026
• Posting Close Date: [Not specified]

### Special Instructions to Applicants Graduate Assistant payment and hours guidelines:

• Graduate Assistants must work 300 hours FT per semester.
• Stipends are paid 8 payments throughout the semester and are paid bi-weekly according to the payroll schedule.
• FT Graduate Assistants who are not on an F-1 visa may work 10 extra hours per week in addition to the required hours for the position for a total of 30 hours a week.
• Graduate Assistants who are on an F-1 visa are only permitted to work a maximum of 20 hours per week during academic sessions (spring and fall semesters); there may be opportunity to work during school breaks over 20 hours a week, which would be compensated at an hourly rate.
• Graduate Assistants must meet all eligibility requirements as detailed in GA Guidelines.

### Documents Needed

• Clearances: Required for this position (PA Criminal Background, Child Abuse, FBI Fingerprint).
• Not needed to apply: [None listed]

### Quicklink for Posting Requisition: https://jobs.millersville.edu/postings/14479

### Documents Needed to Apply

• Required Documents: Resume
• Optional Documents: Cover Letter, Letter of Application, Unofficial Transcripts, 1 Other Document

## Supplemental Questions Required fields are indicated with an asterisk.

1. Are you currently enrolled in a graduate program at Millersville University or will be at the time of employment?
   • [ ] YES
   • [ ] NO
   • <
   • In which program are you enrolled? (Open Ended Question)
   • Are you available to work on campus during regular university business hours? (Open Ended Question)
   • Are you available to work during breaks (i.e., spring break, summer, and/or winter)? (Open Ended Question)
   • Are you currently on Millersville University Student Payroll?
     • [ ] YES
     • [ ] NO
     • <
     • If your graduate program admission letter included an assistantship code, please enter it here. (Open Ended Question)