POSITION SUMMARY:
Under general supervision, manages cashiering, student accounts, and centralized accounts receivable systems for the Mid-America Christian University.
This is a Graduate Assistant Position. You must have already been accepted or anticipate acceptance into a MACU Graduate program before the term of employment begins. Compensation includes a full tuition scholarship and stipend.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Provide excellent and considerate customer service regarding collection issues and resolve student discrepancies by establishing and maintaining effective working relationships with students
• Answer telephones
• Reconcile customer disputes pertaining to payments of outstanding balances
• Maintain confidentiality of accounts
• Must communicate and follow up on customer accounts in an effective and timely manner
• Understand process flow, payment plans, and discounts for CAS and CAGS students
• Accurately maintain and file student information
• Research and process chargebacks, returns, and bad checks
• Contact students about past-due accounts
• Call, e-mail, and/or mail correspondence to students as necessary to update accounts
• Assist the Bursar, Finance Advocates, and Administrative Coordinator as needed
• Assist with related special projects
• Participate in team planning meetings
• Perform other assigned tasks and duties necessary to support the Bursar's Office
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or ability required. Must be able to thrive in a data-oriented, analytical, and accountable environment.
EDUCATION and/or EXPERIENCE:
Experience will be learned during the work process. A pursued Business Administration degree is preferred.
COMPUTER SKILLS:
To perform this job successfully, an individual should have knowledge of Jenzabar and Information software such as Microsoft Office and Google Suite.
PHYSICAL REQUIREMENTS:
• Prolonged periods of sitting at a desk and working on a computer
• Frequent use of hands and fingers to operate office equipment such as computers, phones, copiers, and printers
• Ability to lift and carry up to 20 pounds occasionally (e.g., moving files or office supplies)
• Visual acuity to read documents, computer screens, and spreadsheets
• Hearing and speech abilities for effective communication in person and over the phone
• Occasional standing, bending, or reaching to retrieve and organize files
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.