Golf House Supervisor

Golf House Supervisor

Serves golf course guests food and beverage items in a prompt, professional and courteous manner. Assists the department manager with training, development and implementing customer service standards.

Duties/Responsibilities:

• Organizes and conducts pre-shift meetings to review specials, menu changes, house counts, etc.
• Ensures that food and beverage items are replenished on the cart and in the snack bar as needed to meet demand.
• Assists Clubhouse Manager with menu design and content.
• Assists in monitoring business volume forecast and plans accordingly in areas of manpower, productivity, costs and other expenses.
• Ensures efficient service to golfers.
• Resolves issues, customer questions or concerns regarding any menu or cart item.
• Upholds quality standards.
• Communicates escalated guest concerns or comments immediately to the Club House Manager.
• Implements and maintains cash handling and cost control procedures. Understands POS programming and sales functions.
• Implements opening, closing, prep and cleaning checklists.
• Implements processes and procedures for ensuring proper cart maintenance. Communicates with maintenance department or department manager when carts need to be repaired or serviced.
• Ensures established standards for greeting, cocktail service, food delivery and general service techniques are followed.
• Ensures compliance with alcohol service regulations.
• Incorporates safe work practices in job performance.
• Maintains up-to-date knowledge of applicable state liquor laws and standard operating procedures provided by management.
• Maintains established sanitation standards for the department.
• Assists manager in communicating any changes or new policies and procedures to the department personnel.
• Maintains flexibility to take on new and different tasks as directed by the Department Manager.

Skills/Abilities:

• Monitors business volume forecast and plans accordingly in areas of manpower, productivity, cost and other expenses.
• Able to solve practical problems

Education/Experience:

• One to three months' supervisory experience and/or training; or equivalent combination of education and experience.
• Sanitation Training
• Alcohol Awareness Training
• Food and Safety
• Cook experience a plus
• Must be able to pass a background check.
• Tips training
• Must be 18 years of age.

Physical Requirements:

• Must be able to stand and walk on their feet for 95% of the shift.
• Must be able to sit at a desk to complete administrative duties as needed.
• Must be able to reach, bend, twist, stoop, squat and stretch to fulfill tasks as required.
• High physical stamina to handle long shifts, typically standing and walking for 6–8+ hours.
• Lifting/carrying trays up to 50 lbs. Constant bending, stooping, reaching, and navigating fast-paced environments while balancing plates.
• Carrying, balancing, and maneuvering through crowded, often noisy, environments.
• Handling objects, serving food, and operating POS systems continuously.
• Potential exposure to heat from kitchens and varying, often loud, temperatures in the dining area.

Ventana Canyon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.