AIG Global Business Operations & IT Team
As a world leader in commercial and personal insurance solutions operating in over 70 countries and jurisdictions, AIG's Global Business Operations & IT team identifies and drives high-quality innovation and cost efficiency in all our processes, systems and operations. The organization ensures we operate as one globally consistent business delivering end-to-end services locally that contribute to our customers' and AIG's success.
Creating an Impact
The role of the Global Warranty Business and Client operation specialist will focus on the growth and expansion of the AIG Warranty business in Canada. This is critical to our day-to-day operations and will have ownership over all reporting and analysis for assigned countries (and/or) programs. The role is to ensure the right controls are in place for all processes and activities related to monthly reconciliation of the business.
Key Responsibilities
• Support and develop Standard Operating Procedure & Controls documentation connected to operating model/process improvement initiatives. • Collaborate with Operations leadership to define business requirements for a project or a process improvement. • Ownership of monthly Premium Booking/Collections reconciliation for specific countries, regions or programs assigned. • Tracking and managing renewals, taxes, payments, etc. • Identify root causes and solutions; work with Operations leadership, SMEs and support staff to define short- and longer-term required improvements. • Work with Operations counterparts & business leadership to ensure requirements are accurately captured. • Facilitate system updates, collaborate with cross-functional teams and support user acceptance testing to ensure that solutions meet business needs. • Contribute to project documentation such as business process documentation and other process workflow diagrams as required. • Support assigned business as usual and recurring standard processes, including new product introduction, product pricing revisions, system error reviews & corrections and quarterly business reviews.
Requirements to Succeed
Experience with technical tools leveraged in operations, IT and project management, specifically:
Bachelor's degree in business administration, computer sciences, or work experience equivalent
6+ years of experience in operations in the Warranty space
Excellent time management, communication and organizational skills
Experience supporting requirements gathering, analysis and documentation
Strong analytical and problem-solving skills, with the ability to execute effective operational plans
Proven ability to work effectively with internal and external stakeholders at all levels of a large-scale organization
About AIG
AIG is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential.
Our Culture
We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
Equal Opportunity
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
Functional Area
OP - Operations
National Union Fire Insurance Company of Pittsburgh, Pa.
AIG and its member companies form one of the world’s leading insurance organizations. We provide insurance for businesses and individuals, helping individual customers plan for their futures by offering life insurance, travel insurance, product warranty, auto insurance and retirement products. Our commercial clients have come to rely upon our risk expertise and financial strength to help them address some of their most complex challenges – from huge construction projects to protecting themselves from the emerging threats to data security. We offer our people the chance to grow in a dynamic company that values teamwork, fresh perspectives, and a commitment to helping their clients.