The end user representative provides technical support to SVP IEC members and their admins and ensures that their IT needs are met.
Key Responsibilities
• Ensure that SVP IEC members and their admins receive quality technical support. • Facilitate their experience by maintaining open communication channels between IT teams and users. • Understand IT organization and develop strong network to activate in a reactive mode the right expertise network cyber …
Main Activities
• Embody the best IT expertise in terms of technology digital transformation efficiency and responsiveness working closely with Executive and their personal assistant. • Provide technical assistance network audio video … guidance to support major events lead by business area. • Train end users on the effective use of software and IT systems. • Manage and troubleshoot hardware software and network problems specific to executive needs to SVP IEC members and their admins to resolve. • Receive track and resolve technical support requests from SVP IEC members and their admins. • Perform preventive maintenance tasks to ensure that end users' IT systems operate optimally. • Document procedures common issues and solutions to create a knowledge base accessible to end users.
Availability Ensure a rotating 77-day permanence with the local team.
The Executive Support collaborate with • SVP IEC members and their admins • IT teams • CISO • Network • Digital Events • MS 365 • Admins network • Communication Team • Head of locations • HR team