Global Security - Business Analysis & Reporting Specialist

As a Technical Security Analyst within the Global Security Technical Security team, you will manage and configure Access Control systems as directed by management. You'll partner with project managers and the configuration team to deliver new implementations and upgrades, while documenting and maintaining system configurations with accurate change tracking. You will support Phoenix Operation Center requests by resolving, triaging, or escalating issues; diagnose hardware, software, and networking problems; and own incidents through proactive resolution. You'll monitor Card Readers and Access Control Panels, escalate service calls to vendors or internal teams, and analyze data to spot trends, recommend improvements, and complete weekly/monthly tasks and audits. You will validate preventative maintenance and service jobs, produce clear reports and documentation, provide guidance to team members, and uphold high standards in incident management, communication, investigation, and stakeholder-facing technical explanations.

The work schedule for this role is 9:00 AM to 6:00 PM PST.

Job responsibilities:

• Manage and configure Access Control systems as directed by management.
• Collaborate with security project managers and the configuration team to implement new projects or upgrades to security systems.
• Document and maintain system configurations, ensuring all changes are accurately tracked and implemented.
• Support calls to the Phoenix Operation Center configuration and support queue by resolving, triaging, or escalating as necessary.
• Diagnose and resolve technical issues related to hardware, software, and networking, taking ownership of incidents and providing proactive solutions for resolution.
• Monitor the health of Card Readers, and Access Control Panels, escalating service calls to the appropriate vendor or internal teams.
• Analyze data and reports to identify trends and issues, offering constructive recommendations and conducting weekly/monthly tasks/audits in a timely manner.
• Validate preventative maintenance and service jobs and create comprehensive reports and documentation related to configurations and system changes.
• Provide guidance and expert knowledge to team members as directed by management. Set high standards in incident management, communication, and investigatory skills and communicate technical information to both technical and non-technical stakeholders.
• Become proficient in new computer applications and systems introduced by the firm through training.
• Ensure all standard operating procedures (SOP) are followed correctly, and any changes are implemented efficiently, with the ability to adapt and grow in alignment with evolving business needs.

Required qualifications, capabilities, and skills:

• Demonstrated capacity for rapid learning and a strong dedication to professional advancement.
• Upholds a high level of integrity and dependability, with the capability to work both independently and collaboratively within a team.
• Excellent communication skills, both verbal and written, across all staffing levels within the Bank.
• Proficient in managing multiple tasks simultaneously and adept at troubleshooting issues in high-pressure situations.
• Exhibits a robust blend of technical and interpersonal skills.
• Comprehensive knowledge of all Microsoft applications, including Excel, Word, Teams, Outlook, and PowerPoint.

Preferred qualifications, capabilities, and skills:

• Call Center experience.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans