Our Opening and Your Responsibilities
As our Global Product Manager, you will manage the Service product portfolio roadmap, including documentation, support materials, promotion, and training needs. The ideal candidate will identify opportunities to deliver service to meet customer needs more efficiently while building internal eservice competence. You will be the principal marketing participant with the Global Service team within Mettler Toledo, identifying gaps in our service offerings and standardizing to global service templates and processes.
You will develop and implement marketing plans to build market awareness and adoption of our service offerings by customers across all industries. Working with the Thornton Application Engineering and Training team, you will define training opportunities to build internal service competence across the Mettler Toledo organization for our products. The ideal candidate will also manage additional assigned Thornton sensors to expand company presence and process analytics growth worldwide. Focus will be on Flow Turbidity pH Dissolved Oxygen and Dissolved Ozone.
You will manage documentation promotion and maintenance of product lines. You will work with strategic suppliers where necessary to source products and support new product implementation. You will develop and implement marketing plans for product introduction and technical sales training and tradeshow support for in-person and virtual settings.
Essential Duties and Responsibilities
Identifying opportunities to modify or enhance our service offerings to better support customers while developing and executing plans to deliver those enhancements.
Communicating information to facilitate service sales growth activities, including monitoring customer satisfaction and ensuring that the products, services, and information are meeting the markets needs and taking corrective action to address deficiencies.
Working with local and global R&D teams developing tools to deliver service documents and capabilities to service teams globally.
Defining service training requirements and structure to ensure competence in service teams.
Developing tools and processes to enhance service attachment at point of sale and contract extensions to deliver better user experience.
Providing full product lifecycle support of the Thornton conductivity portfolio, including yearly sales forecasts and pricing updates, quality evaluations, strategic initiatives, and obsolescence updates.
Preparing marketing deliverables to support sales and lead generation activities, including application notes, technical bulletins, competitive analyses, datasheets, whitepapers, training videos, and troubleshooting guides.
Conducting product and application training for channel partners, sales reps, internal personnel, and customers.
What You Need to Succeed
Minimum of a bachelors degree required, however the field of study is flexible.
At least 2-5 years of product management experience, ideally with analytical instruments in applications and service.
Working understanding of water treatment technologies and the demands on industrial water systems is preferred.
Ability to take ownership and present ideas in new product development, applications, and product performance issues to various teams, departments, and levels of management.
Skilled in writing white papers, datasheets, and speaking in public to a technical audience.
Ability to travel globally up to 30%.
Our Offer to You
Medical, dental, and vision care coverage and a 401k savings plan with company matching - all starting on date of hire.
Tuition reimbursement, educational matching gift program, perks, and discounts.
Parental and caregiver leave programs.
All the usual benefits, such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits.
Global market strength and worldwide leadership in precision instrumentation.
A brand name that is identified worldwide with precision, quality, and innovation.
Thousands of patents, design, and innovation awards across Mettler Toledo.
Global recognition for the quality of our products and services.
About Mettler Toledo
METTLER TOLEDO Thornton is the leading global innovator in pure and ultrapure water measurement. We use innovative technologies with high performance, customer-focused products, balancing agility with decades of analytics experience.
Our customers integrate and manage pure and ultrapure water systems in demanding pharmaceutical, biotech, power generation, and microelectronics industries, involving a broad spectrum of precise analytical technologies.
We are part of Mettler-Toledo, a global manufacturer of precision instrumentation.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification.
You can find more details in our Equal Employment Opportunity Policy. If youd like more information about your EEO rights as an applicant under the law, please click here.
For those who prioritize precision, Mettler Toledo is precisely where you belong.
Job Reference: 21087
Preferred Location: Massachusetts, Billerica
Job Type: Full-time
Legal Entity: Mettler-Toledo Thornton Inc.
Massachusetts 900 Middlesex Turnpike, Billerica, MA 01821, United States
1-781-301-8600