Global Operations Manager

GLOBAL OPERATIONS MANAGER (COUNTRY LAUNCH)

Starlink will provide high-speed broadband to the world. The role combines traditional business planning and analysis with broader business decision-making and strategy, directly supporting Starlinks leadership. Global Operations is embedded in daily operations, supporting both near-term execution and long-term planning. Team members are expected to analyze data and provide recommendations and to lead cross-functional decision-making and implementation of the recommendations.

RESPONSIBILITIES:

• Develop comprehensive execution plan to implement market requirements for initial market access and rapid growth of operations • Track and report on key performance indicators (KPIs) such as the timeliness of activation upon full authorization in a market, product accessibility, and Starlinks operational health in live markets • Guide planning and resource management for specific verticals within Starlink, including development of business models • Identify initiatives for improvement of Starlinks business outlook, including developing, tracking, and executing business initiatives with Starlinks leadership • Identify and lead implementation of process and system enhancements to improve handoffs and execution across various teams, evolve the customer experience, or scale the business while balancing resources • Collaborate and partner with cross-functional teams in order to build a strong networking across these departments and with external resources to ensure compliance • Support and educate internal stakeholders on market requirements and timeframes, working collaboratively to achieve company objectives

BASIC QUALIFICATIONS:

• Bachelors degree in STEM, business, economics, or finance • 4+ years of experience in business operations, project management, or strategic planning • 1+ year of experience based abroad or working with operations outside of the United States • 1+ year of experience with analytical skills (e.g. Microsoft Office applications, Excel modeling, etc.)

PREFERRED SKILLS AND EXPERIENCE:

• Demonstrated success working in an environment with competing priorities and aggressive schedules • Experience leading complex operational and strategic initiatives • Ability to define and manage a project independently • Experience with SQL and creating/managing dashboards using data visualization tools (e.g. Tableau, Power BI, Looker) • Experience using various programming languages (e.g Python, Javascript, R, SQL, HTML, XML, CSS, Ruby) • Strong written and verbal communication skills, particularly with senior business leaders

ADDITIONAL REQUIREMENTS:

• Willingness to travel up to 50% • Must be willing to work extended hours and/or weekends • This is not a remote position and would require being onsite in either Bastrop, TX or Redmond, WA