Global Mobility Vendor Manager

Global Mobility Supplier Strategy & Governance

• Own end-to-end management of key Global Mobility suppliers, governing supplier compliance with SoW obligations, fee negotiation and governance, performance monitoring and compliance oversight, escalation management, ensuring cost control, service quality and alignment with global standards. Leading quarterly and annual business reviews as well as ad hoc executive governance forums with vendor partners and internal stakeholders, as needed.

Vendor Process Optimization

• Drive continuous improvement of vendor processes and practices to enhance service quality and efficiency, acting as a strategic bridge between IBM and the vendors. Leverage employee feedback, escalations and internal changes to guide vendor behavior, strengthen end-user experience and ensure alignment with IBM standards. Developing scorecards, SLAs, KPIs, and other measures of performance accountability.

Systems, Data & Reporting Enablement

• Ensure Vendors/Suppliers are maintaining dependable and accurate data/records across core systems (e.g. AssignmentPro, SuccessFactors) to support operational and compliance needs. Leveraging AI, automation, and scalable operating systems to improve execution, visibility, forecasting accuracy, and productivity.