Global Field Service Manager

Spectrum Safety Solutions

Minneapolis, MN

Apply

JOB DETAILS

SKILLS

Acceptance Testing, Alternative Energy, Analysis Skills, Automation, Benchmarking, Best Practices, Commissioning, Continuous Improvement, Contract Approval, Control Systems, Corporate Compliance, Customer Escalations, Customer Relations, Customer Satisfaction, Customer Support/Service, Dental Insurance, Employee Assistance Plan, Employee Retention, Financial Management, Fire Alarm, Fire Suppression/Control, Forecasting, Global Branding, Gross Margin, IR (Infrared), Identify Issues, Industry Standards, Insurance, Kronos Workforce Scheduler, Leadership, Life Safety Systems, Liquified Natural Gas (LNG), Maintain Compliance, Mentoring, Oil and Gas, On Site Support, Organizational Development/Management, Performance Metrics, Performance Reviews, Petrochemicals, Power Generation, Process Improvement, Profit & Loss, Revenue Growth, Revenue Management, Root Cause Analysis, Safety Process, Safety Standards, Safety Systems, Safety Training, Safety/Work Safety, Security Equipment, Service Delivery, Succession Planning, Talent Management, Technical Leadership, Technical Support, Testing, Time Management, Vision Plan, Workforce Planning

LOCATION

Minneapolis, MN

POSTED

Today

Global Field Service Manager

About Us:

Det-Tronics is a $200M global technology leader in industrial life safety solutions, specializing in high-end flame and gas detection and automation control systems. As part of Spectrum Safety Solutions with 1,700 employees across 20+ countries we serve mission-critical environments in oil & gas, clean energy, marine, and infrastructure. Backed by Sentinel Capital Partners, we're driving innovation and growth across our portfolio.

The Opportunity

The global Field Service Manager is responsible for leading the field service organization supporting Det-Tronics Flame & Gas Detection and Safety Detectors and Systems. This role oversees a team of field service engineers and technicians responsible for commissioning, maintenance, troubleshooting, inspections, upgrades, and emergency support activities. The position ensures safe execution, customer satisfaction, service growth, and operational excellence while maintaining compliance with industry standards and company safety requirements.

Key Responsibilities

Service Operations Leadership

Lead and develop a team of Field Service Engineers, Technicians, Principal Engineer, Scheduling and Analyst.
Manage resource planning, workforce utilization, and scheduling.
Ensure timely execution of customer service requests and project activities.
Drive continuous improvement in service delivery processes.
Monitor service KPIs including Utilization, customer satisfaction, revenue and profitability.

Technical Leadership

Provide technical oversight and support on the Flame and Gas Detectors & Systems:
Support complex troubleshooting and root-cause analysis.
Review commissioning and acceptance test procedures.
Ensure adherence to industry standards and best practices.

Customer Management

Serve as senior escalation point for customer issues.
Develop strong relationships with key accounts.
Support service contract renewals and growth initiatives.
Conduct customer reviews and performance meetings.
Identify opportunities for upgrades, modernization, and lifecycle services.

Safety & Compliance

Promote a strong safety culture and zero-incident mindset.
Ensure compliance with company EHS requirements and qualification to industry best practices, benchmarking performance such as ISNETworld.
Support execution in accordance with global certified product, systems and safety standards
Ensure technician certifications and training remain current.

Financial Management

Manage service revenue and margin performance.
Support Field Service growth strategy, annual operating plan and forecasting activities.
Monitor labor efficiency and project profitability.
Drive service growth through contracts, spare parts, and upgrades.

Talent Development

Recruit, mentor, and develop field service personnel.
Build succession plans for critical positions.
Conduct performance reviews and development planning.
Ensure technical competency across the service team.

What You Bring:

Required Qualifications

Education

Bachelor's degree in Engineering, Engineering Technology, or related technical discipline preferred.
10+ years of experience in industrial automation, fire and gas, process safety, or related industries.
3+ years of leadership experience managing field service organizations.
Experience supporting customers in high-hazard industries.
Strong knowledge of commissioning and maintenance practices.

Preferred Technical Experience

Fixed gas detection systems
Optical flame detection technologies for hazardous locations - Multispectrum Infrared (IR), Ultraviolet/Infrared (UVIR), Single-Frequency IR, and Ultraviolet (UV)
Fire alarm and suppression systems
Safety Instrumented Systems (SIS)
Industrial networking and communications
Hazardous area installations
Functional Safety lifecycle management

Preferred Industry Background

Oil & Gas
Petrochemical
LNG
Power Generation
Marine & Offshore

Key Performance Indicators (KPIs)

Safety Incident Rate
Customer Satisfaction Score
Service Revenue Growth
Gross Margin Performance
Technician Utilization
Contract Renewal Rate
On-Time Service Delivery
Employee Engagement & Retention

Why Join Us?

Work with a globally respected brand in life safety
Influence strategic decisions at the executive level
Drive innovation and transformation in a high-growth environment
Enjoy development opportunities within a dynamic, private equity-backed company

Benefits:

At Det-Tronics, we believe in taking care of our people. Our comprehensive benefits package includes:

Health & Wellness: Medical, dental, and vision insurance plans with company contributions
Financial Security: 401(k) retirement plan with company match, life and disability insurance
Time Off: Generous paid time off (PTO), holidays, and flexible scheduling options
Professional Growth: Career development programs, training opportunities, and tuition reimbursement
Employee Support: Employee Assistance Program (EAP), wellness resources, and global mobility support
Ownership Culture: Participation in our Ownership Program, empowering employees to share in our success

Ready to shape the future of industrial safety?

Apply now and join us in making every life safe and sound.

Global Field Service Manager

Spectrum Safety Solutions

Minneapolis, MN

About the Company

Spectrum Safety Solutions

Similar Job Searches