Global Director of SMB Renewals (Remote - East Coast, USA)

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

We’re looking for a Global Director of SMB Renewals to lead and scale our high-velocity SMB renewals motion worldwide. This role owns renewal strategy, execution, forecasting, and team performance across regions, ensuring we maximize gross and net retention while delivering a seamless, customer-centric experience at scale.

This leader will work in close partnership with Global Customer Success Management (CSM) leadership to align lifecycle engagement, risk identification, and renewal execution, ensuring a unified customer experience and clear accountability across the post-sale organization.

Key Responsibilities:

Strategy & Leadership

• Own global SMB renewal strategy across all regions, aligned to company retention and growth goals

• Build, lead, and develop a high-performing, globally distributed renewals organization

• Define coverage models, capacity planning, and segmentation for high-velocity renewals

• Establish clear KPIs, performance benchmarks, and operating cadence

• Partner closely with Global CSM leadership to align on ownership models, engagement strategy, and customer outcomes across the lifecycle

Execution & Revenue Performance

• Drive world-class gross and net retention across SMB and mid-market segments

• Own renewal forecasting accuracy and cadence in partnership with Finance and RevOps

• Lead renewal execution for short-cycle, high-volume deals with a focus on speed and scale

• Collaborate with CSM leaders to proactively identify churn risk, expansion signals, and renewal readiness

• Ensure clear handoffs and shared accountability between CSMs and Renewals teams

Process, Systems & Scale

• Design and optimize renewal processes that balance automation and human touch

• Partner with RevOps to implement tooling, workflows, and playbooks (CRM, billing, automation)

• Align renewal and CSM processes to ensure consistent data, visibility, and customer engagement

• Drive continuous improvement through experimentation, A/B testing, and data insights

Cross-Functional Partnership

• Work in close partnership with Global CSM leadership to define engagement models, renewal timing, and escalation paths

• Partner with Rev Ops, Marketing and Sales Leadership on renewal ownership models and expansion alignment

• Collaborate with Product and Support to surface churn drivers and customer feedback

• Align with Legal and Finance on contracts, pricing, and policy consistency

Customer & Team Advocacy

• Champion a customer-first mindset while protecting and growing recurring revenue

• Coach leaders and frontline managers on deal strategy, negotiation, and customer outcomes

• Build a culture of accountability, operational excellence, and cross-functional collaboration

Required Qualifications:

• 8–12+ years in Renewals, Revenue Operations, Sales Operations, or Customer Success leadership

• Proven experience leading high-velocity, SMB or mid-market renewal teams at scale

• Demonstrated success partnering with Customer Success leadership in a shared-retention model

• Strong track record driving retention, forecast accuracy, and operational efficiency

• Experience working in a global, matrixed organization

• Up to 30% travel requirement

What Success Looks Like

• Strong alignment between Renewals and CSM organizations globally

• Improved gross and net retention across SMB segments

• Predictable, accurate renewal forecasting

• Scalable, efficient renewal operations that grow with the business

• Engaged, high-performing global Renewals and CSM partnership

What we offer:

• Work location is Remote, USA (ideally East Coast time zone)

• Competitive compensation including stock-based options

• Flexible PTO and paid holidays

• 401(k) with employer matching

• Comprehensive Health insurance package including 100% employer-paid medical coverage

• Up to 12 weeks of Parental Leave

• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid

• Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings

• Open door policy and business casual dress code

• We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States. Please understand TeamViewer is unable to provide sponsorship for employment or work authorization now or in the future.

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.