Global Content Manager, Customer Stories, Cloud

Global Content Manager, Customer Stories, Cloud - Google Careers

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Global Content Manager, Customer Stories, Cloud

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corporate_fareGoogleplaceChicago, IL, USA; Atlanta, GA, USA; +3 more; +2 more

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Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

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XThe application window will be open until at least June 25, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Chicago, IL, USA; Atlanta, GA, USA; Austin, TX, USA; Boulder, CO, USA.

Minimum qualifications:

• Bachelor"s degree or equivalent practical experience.
• 6 years of experience in product marketing, product management, or a related role with a focus on enterprise software technology.
• Experience working cross-functionally with various stakeholders and teams.
• Experience creating sales content for technical audiences.

Preferred qualifications:

• Experience developing customer reference sales or marketing content.
• Experience with databases, dashboards, and data analysis and reporting.
• Experience working collaboratively across multiple teams, managing multiple projects simultaneously, including managing external agencies, and driving projects to completion.
• Ability to work in a fast growing, dynamic and often ambiguous environment, and to leverage AI in daily workflows.
• Ability to take initiative and make decisions amidst multiple stakeholders, with experience working collaboratively across global, cross-functional teams.
• Excellent writing, communication, and organizational skills, with the ability to manage multiple priorities.

About the job

As a Creative in Marketing, you bring visual, design, written and experiential acumen to Google products and services, presented across all major media, content, channels, and experiences. You have the ability to perform your role in a flexible, ever-changing environment and must be open to new influences and inspiration. You will work with a deeply cross-functional team and inspire a team of vendor partners by sharing ideas and developing effective solutions to generate multiple concepts supporting all forms of major media. You will be equally comfortable making; rolling up your sleeves and designing, mocking, writing, or prototyping; showing, not telling. Above all, you will inspire and lead by example by making the most of every opportunity to develop breakthrough creative, consistent with the Google Marketing brand, and be able to take and provide clear direction and creative feedback that pushes work forward.

As the Global Content Manager for customer stories, you will partner with the Marketing Customer Reference team to identify, write, and amplify the latest stories for field sellers. You will also work cross-functionally across sales, marketing, PR, strategy and operations, and product teams to ensure sellers have access to the right customer content at the right time via generative AI chat agent tools, libraries, sales newsletters, industry community forums, dashboards, and more.

It"s an exciting time to join Google Cloud's Go-To-Market team, leading the AI revolution for businesses worldwide. You'll excel by leveraging Google"s brand credibility-a legacy built on inventing foundational technologies and proven at scale. We'll provide you with the world"s most advanced AI portfolio, including frontier Gemini models, and the complete Vertex AI platform, helping you to solve business problems. We're a collaborative culture providing direct access to DeepMind"s engineering and research minds, empowering you to solve customer challenges. Join us to be the catalyst for our mission, drive customer success, and define the new cloud era-the market is yours.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $141000 - $206000 (USD) + 15% bonus target + bonus + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Develop sales ready customer story content, including but not limited to presentation slides, customer journeys, executive leave behind stories and video compilations.
• Provide customer story advisory support for P0 executive requests.
• Manage and expand the Global Content Customer Reference Library and associated approval, publishing, and activation processes.
• Manage relationships with marketing, PR, and industry/practice area stakeholders.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google"s Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.

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