GFS IT Site Support Specialist

Varite, Inc

Florence, KY

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JOB DETAILS

SALARY

$30–$34.50 Per Hour

SKILLS

Change Management, Change Requests/Orders, Computer Security, Copying Machines, Cross-Functional, Customer Support/Service, Desktop Administration, Desktop Hardware, Incident Response, Information Technology & Information Systems, Knowledge Base, Laboratory Information Management System (LIMS), Laptop Hardware, Maintenance - HVAC, Maintenance Services, Manufacturing, Manufacturing Operations, Manufacturing Software, Microsoft Windows Operating System, Microsoft Windows Server, Mobile Devices, Network Administration/Management, Network Monitoring, On Site Support, Operations Processes, Operations Security (OPSEC), Peripheral Hardware, Printers, Problem Solving Skills, Project/Program Coordination, Purchasing/Procurement, Safety Process, Safety/Work Safety, Software Patches, Support Documentation, Systems Maintenance, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support

LOCATION

Florence, KY

POSTED

8 days ago

Pay Rate Range: $30.00 - 34.50/hr. on W2
Travel would/could be to the following locations: Winona, MN; and Evansville, IN; Auburn Hills, MI & Troy, MI (Note: Troy and Auburn Hills are only 20 mins apart so part of the same trip)
Job Description:

IT Support Specialist is a member of Global Field Service Organization. The IT Support Specialist will need to be Safety and Manufacturing oriented, will provide general desktop support. Is also responsible for field service and "hands on " support for our IT Infrastructure and Operations, Security Engineering and Operations, and Manufacturing IT Applications, and Outside service providers.
The IT Support Specialist will work with multiple cross-functional teams and act as liaison for the global IT organization and for the Manufacturing site organization to provide IT services and enable the implementation and support of both IT and Manufacturing projects.

Responsibilities:

Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service.
Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals (monitors, headsets, docking stations) in accordance with IT operations policy and procedures.
Provisions and maintains network printers, conference room equipment, digital signs, TVs, and other miscellaneous equipment.
Works with IT Endpoint Engineering team and IT Service Desk to pilot changes to image deployments involving Windows Operating system updates, patches, and hotfixes to end user computers.
Works with IT Service Desk and Site Business Stakeholders to communicate planned IT maintenance requiring IT service outages, and unplanned Incident Response notifications.
Escalates incidents to the appropriate IT engineering and operations resources in accordance with established IT Incident Response procedure.
Monitors open support requests for accuracy, urgency, and problem resolution.
Creates and maintains document repository or knowledge base of fixes, installation procedures, technical tips, and IT support documents or procedures
Provide project support for the implementation of new technologies which enable the business examples include Digital Plant, IMM, PI, MES, LIMS and other
Provides project support for the procurement and goods receipt pertaining to IT projects and Manufacturing projects which require IT-OT integration solutions.
Assist IT Infrastructure and Operations teams in efforts to tack and mange IT assets (logical and physical) which are deployed at manufacturing location
Coordinate maintenance requests and change requests from manufacturing facility maintenance provider, Power, HVAC, Fiber, and Copper cabling.
Assist IT Infrastructure engineering and operations team with Monitoring & Network Administration, including Change Management, and Incident Response.
Assists IT Security engineering and operations teams with Vulnerability Response, and Security Incident Response.

Required Qualifications:

"Understand " Safe Work Permit process
Strong knowledge of Windows platforms: Windows 10, Windows 11
Strong knowledge of networking concepts such as TCP/IP protocols.
Hands-on knowledge of Client, Client, Ricoh, Zebra printers and copiers.

Nice to have Qualifications:

5+ years of IT-industry experience
Experience working in a manufacturing or laboratory facility
Windows Server 2019, 2022
Mobile Device Management experience
Project Coordination experience
A+ certification or equivalent networking experience

GFS IT Site Support Specialist

Varite, Inc

Florence, KY

About the Company

Varite, Inc

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