Genesys Developer
4+ years of hands-on experience in Contact Center technologies with strong expertise in Genesys Cloud IVR development using Architect
Proven capability in IVR design and end-to-end call flow development, including secure flows and AI/bot integrations
Strong hands-on experience across Genesys Cloud CX components, including:
Demonstrated experience in migrating legacy or on-premise contact centers to Genesys Cloud CX
Solid experience with Genesys APIs and integrations with third-party systems and CRMs (e.g., Salesforce)
Strong understanding of RESTful and SOAP APIs, including JSON and XML payload handling
Hands-on experience in Genesys Cloud enablement, configuration, customization, and operational support
Ability to design, develop, and deliver IVR solutions and conversational bots using:
Genesys Dialog Engine , Third-party bot platforms such as Google Dialog flow and Amazon Lex
Requires strong analytical, organizational, and problem-solving skills.
Strong communication skills, both verbal and written.
Must be able to meet deadlines.
Ability to set and maintain high quality work standards.
Frequently contributes to the development of new theories and methods.
Ensure solutions align with best practices, security standards, and performance expectations
Work across the Genesys product suite including Pure Engage, Pure Cloud, and Genesys Cloud CX
Lead and execute contact center migrations to Genesys Cloud CX, including configuration, enablement, and post migration support
Design, develop, and maintain IVR and call routing flows using Genesys Architect
Work closely with WFM, Dialer, Recording, and Omnichannel solutions to deliver end to end contact center capabilities
Collaborate with internal teams, business stakeholders, OEMs, and vendors to achieve project and operational goals
Salary Range- $85,000-$100,000 a year
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