Must Have Technical/Functional Skills
Genesys APIs, Genesys Cloud CX, J2EE development, API Development, Genesys Cloud CX Developer\Architect with Softphone
Roles & Responsibilities
- Mandatory Design and Development experience in Genesys Cloud CX and Genesys Architecture.
- Develop roadmap for CCaaS transformation and modernization initiatives.
- Experience in Softphone API integration with Genesys CX
- Experience in Genesy SDK
- Experience in Genesys Cloud CX administration, configuration and implementation.
- Strong experience Node.JS/ Rest, SOAP and Genesys APIs.
- Experience creating dashboards for monitoring queue activity, agent performance, and interactions.
- Strong Experience in Genesys Cloud admin and configuration including contact center ,telephony, routing, people and permissions and outbound. · Experience in Genesys installation and configuration
- Troubleshooting experiences with the issues in configuring and routing related issues.
Desired skills.:
- Experience with Genesys on-prem and understanding of various Genesys components and composer development.
- Exposure for Java/J2EE development and API Development /Scripting integration
- Genesys Cloud CX certification preferred.
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range $100,000-$130,000 a year