Automotive Service Manager
Genesis of Plano Why Work at Huffines: Huffines operates 10 dealerships across McKinney, Plano, Lewisville, and Corinth, representing top brands like Chrysler, Jeep, Dodge, Ram, Chevrolet, Genesis, Hyundai, Kia, and Subaru. Celebrating over 100 years of award-winning service, Huffines is known for its strong leadership, excellent work-life balance, and commitment to “WOW” our customers, team members, community, and peers. Join a company consistently voted a “Top Places to Work” in DFW, where growth, opportunity, and customer excellence drive everything we do! Huffines Service Manager Job Description: The Genesis Service Manager is responsible for overseeing the daily operations of the Genesis Service Department, ensuring an exceptional guest experience while maximizing productivity, profitability, and team performance. This position leads service advisors, technicians, and support staff, maintains manufacturer standards, and works closely with dealership leadership to achieve operational and financial objectives. Service Manager Responsibilities: - Lead the daily operations of the Genesis Service Department.
- Coach, mentor, and develop service advisors, technicians, and support staff.
- Deliver an exceptional luxury customer experience from appointment through vehicle delivery.
- Monitor and improve customer satisfaction (CSI) and guest retention.
- Ensure repair orders are completed accurately and efficiently.
- Maintain effective scheduling and shop workflow to maximize technician productivity.
- Monitor department sales, gross profit, labor performance, and expense control.
- Work closely with the Parts Department to ensure timely parts availability.
- Review warranty administration and ensure compliance with Genesis manufacturer policies.
- Handle guest concerns professionally and resolve issues promptly.
- Maintain a clean, organized, and safe service department.
- Recruit, train, and retain high-performing team members.
- Analyze department performance reports and implement improvement strategies.
- Ensure compliance with all dealership, manufacturer, and safety standards.
Service Manager Qualifications: - Previous automotive Service Manager experience required.
- Luxury automotive experience preferred; Genesis, Hyundai, Lexus, Acura, Infiniti, BMW, Mercedes-Benz, Audi, Cadillac, or similar luxury brand experience is a plus.
- Strong leadership and team-building skills.
- Proven success improving CSI and service department performance.
- Excellent communication and customer service skills.
- Experience using dealership management systems (CDK, Reynolds & Reynolds, or similar).
- Ability to motivate teams and achieve departmental goals.
- Strong organizational and problem-solving skills.
- Valid driver's license with an acceptable driving record.
Huffines Compensation and Benefits: - Competitive compensation with performance-based incentives
- Medical, dental, and vision insurance
- Health Savings Account (HSA), 401(k)
- Company-paid life insurance
- Paid time off beginning on your first day
- Paid holidays
- Chaplain services
- Career growth and advancement opportunities
- Supportive leadership and team-oriented culture
Huffines is a DRUG-FREE WORKPLACE In addition to background checks, Huffines performs pre-employment and random drug testing hipr
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