General Supervisor, Service Parts

Location: Kohler, WI

Opportunity:

The General Supervisor, Service Parts is responsible for the operational activities of the Service Parts business located in Kohler, Wisconsin. Under the direction of the Sr. Manager - Distribution, this role is responsible for coordinating all Service Parts initiatives and driving the operations to meet market needs. Communicate and recommend modifications to established objectives, policies and procedures; and keep the Service Parts business leadership informed of regular reports reflecting such things as production results, availability of labor, and changes in operating requirements. Drive continuous improvement in production and labor utilization to ensure that quality parts made available in the most cost effective way to meet the demands of our customer in a timely manner. Duties are performed in a manner consistent with the achievement of safety, quality, cost and delivery metrics. The General Supervisor will lead a team of unionized associates with a focus on associate engagement, coaching and development.

Responsibilities:

• Manage the implementation of production methods, standards, techniques to ensure that parts and part kits are built and shipped correctly and on time for customer satisfaction as defined by the commitments to production and efficiency goals.
• Plan and implement adjustments to staffing levels in the Service Parts area to maintain labor effectiveness goals and meet goals for schedule adherence.
• Direct operations to ensure quality of product and with the support of safety, maintain programs that foster a safe work environment.
• Drive continuous improvement by leading efforts to improve operations efficiency, continually improving the use of labor and materials.
• Create and implement a strategic plan for delivering short and long-term goals for the Service Parts Operations area.
• In consultation with Human Resources, administer approved collective bargaining agreement and labor relations policies, employment standards policies, personnel practices and procedures; discipline and counseling of associates.
• Build a strong team to enhance effectiveness of the Service Parts Operations group.
• As directed by the Sr. Manager, Distribution, meet with Accounting to review department budgets.
• Identify training opportunities (formal, coaching, and on the job) to enhance productivity, job performance, personal growth and ultimately to improve the effectiveness of the Service Parts group. Evaluate training effectiveness in relation to knowledge gained, quality feedback, warranty rating, and customer satisfaction.
• Evaluate training effectiveness in relation to knowledge gained, quality feedback, warranty rating, and customer satisfaction.
• Measure project performance using appropriate tools and techniques.
• Report and escalate to management as needed.
• Manage the creation and maintenance of comprehensive process documentation.
• Other duties as assigned by leadership.