IMKO Workforce Solutions is hiring a General Services Specialist for one of our client companies. The General Services Specialist is responsible for inbound & outbound mail processing, document imaging, & other administrative responsibilities. The General Services Specialist will also use inbound & outbound mail & imaging equipment to process incoming & outgoing documents for clients including both physical and digital correspondence. This position is also responsible for making designated corporate information available to users digitally by researching, preparing, scanning, indexing, & delivering incoming mail, physical & web-based documents, faxes, emails, & printed documents. Pay is $16.00 per hour.
Responsibilities:
- Sort, open, & prepare incoming documents for scanning in accordance with department procedures, quality & time standards, including delivery to internal departments
- Prepare & index incoming documents in accordance with department procedures, quality & time standards, including delivery to internal departments
- Use multiple web-based tools to research and determine policy numbers to assign to paperwork received via mail, fax, web, or email.
- File documents in accordance with established procedures and guidelines.
- Maintain records in fiche, digital, and paper form and become knowledgeable of all company numbers in reference to policies or agent’s
names or codes. - Perform routine quality control checks on departmental functions in accordance with established procedures and guidelines to ensure
tasks are consistently completed in the correct manner as directed by up line. - Operate scanning equipment used to create digital images using established procedures and guidelines.
- Perform data entry tasks by indexing digital images of mail, faxes, emails, and web-based documents in accordance with established
procedures and guidelines, focusing on 100% accuracy. - Update limited customer information in the system of record.
- Process inbound and outbound deliveries including UPS and FedEx.
- Operate mail equipment used for processing inbound and outbound mail, following safe operating procedures, quality control initiatives,
and production time standards. - Work closely with other departments to ensure accurate administration of customer requests through timely turnaround of e-mails, phone
calls, internal mail deliveries, and outbound mail responsibilities. - Cross-train where necessary to provide overall department and team support.
- Promote teamwork by supporting team members and sharing knowledge using the corporate shared values as the guide for all
interactions. - Assist with testing of system enhancements or conversions, including all steps necessary for implementation as well as follow-up of any
items after implementation. - Assist with Record Retention initiatives in accordance with established procedures and guidelines.
- Assist management with training new employees.
- As stated within the Company Attendance and Punctuality policy, regular attendance is required and expected to meet the
business service levels and workflow demands. - Other duties as assigned
Requirements:
- High School Diploma or equivalent preferred
- 1-2 years mail room, imaging, or other related administrative experience preferred
- Due to the financial nature and level of accountability of this position, a credit and criminal background check is required
- Strong Computer Skills
- Good written & verbal communication skills
- Demonstrated ability to work in a fast-paced environment with a high volume of work with minimal errors; high attention to detail
- Proven ability to multitask and efficiently navigate through multiple network systems throughout the day to locate alpha,
agency, and policy lookups - Strong problem-solving skills and adapt to frequent change
- Ability to work efficiently and independently
- Excellent organizational skills
- Ability to sit or stand for long periods of time
- Ability to lift and/or team lift 30 to 35 pounds on a regular basis
Apply today to confidentially discuss & to learn more!
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