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General Merchandise Department Manager

Hy Vee

Kasson, MN

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JOB DETAILS
SALARY
$19–$23.75 Per Hour
SKILLS
Actuals, Analysis Skills, Billing, Bookkeeping, Customer Relations, Customer Satisfaction, Customer Support/Service, Depth Perception, Employee Relations, Equipment Maintenance/Repair, Financial Management, Identify Issues, Loading/Unloading, Maintain Compliance, Performance Reviews, Pricing, Problem Solving Skills, Product Merchandising, Profit & Loss, Project Planning, Promotional Programs, Purchasing/Procurement, Regional Sales, Resolve Customer Issues, Retail, Retail Management, Sales, Sanitation, Schedule Development, Team Player, Telephone Skills, Trend Analysis
LOCATION
Kasson, MN
POSTED
3 days ago
Additional Considerations (if any):
Must be 18+
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At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: GM Department Manager

Department: General Merchandise

FLSA: Non-Exempt

General Function:

Sets the department standards for customer service, employee relations, cleanliness, sanitation, professionalappearance and overall profitability. Coordinates the delivery of the best quality product at a competitive retail price.

Core Competencies
  • Partnerships
  • Growth mindset
  • Results oriented
  • Customer focused
  • Professionalism
Reporting Relations:

Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Health Wellness Home, Store Operations, and Perishables

Positions that Report to you: GM Department Employees

Primary Duties and Responsibilities:
  • Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
  • Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
  • Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
  • Makes an effort to learn customers' names and to address them by name whenever possible.
  • Assists customers by: (examples include)
    • escorting them to the products they're looking for
    • securing products that are out of reach
    • loading or unloading heavy items
    • making note of and passing along customer suggestions or requests
    • performing other tasks in every way possible to enhance the shopping experience.
  • Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call.
  • Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
  • Determines department goals with store director.
  • Determines weekly work schedule and establishes a daily work plan for the department.
  • Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
  • Communicates with employees regarding sales and ideas.
  • Handles and satisfies customer issues.
  • Figures retail pricing and insures correct pricing.
  • Extends invoices, posts invoices, and oversees department bookkeeping procedures.
  • Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and write ads.
  • Conducts inventory of the department.
  • Plans displays, promotions, and determines pre-orders.
  • Insures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
  • Understands and troubleshoots equipment and ensures maintenance is performed.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and works expected number of hours.
Secondary Duties and Responsibilities:
  • Ensures pricing is competitive in the market area.
  • Attends meetings and seminars and participates in continuing education.
  • Fills displays and works in the sales area.
  • Unloads trucks, checks in delivered merchandise and places product in appropriate storage area.
  • Performs departmental duties as needed.
  • Assists in other areas of the store as needed.
  • Performs other job related duties and special projects as required.
Supervisory Responsibilities:

Instructing, assigning, reviewing, and planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.

Knowledge, Skills, Abilities and Worker Characteristics:
  • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
  • Ability to do arithmetic calculations involving fractions, decimals, and percentages.
  • Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
Education and Experience:

High school diploma and one to three years of similar or related work experience.

Physical Requirements:
  • Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
  • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
  • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.


Working Conditions:

This position is exposed to dirt, noise, and equipment movement hazards on a daily basis. Has occasional exposure to electrical shock. This is a fast pace work environment.

Equipment Used to Perform Job:

Pallet jack, computer, two-wheeler, telephone, C.A.R.S. system, box cutter, and calculator.

Financial Responsibility:

Responsible for purchasing product for the department.

Contacts:

Has daily contact with suppliers/vendors, and the general public.

Confidentiality:

Has access to confidential information including pricing.

The anticipated hourly starting wage for this position is $19.00 to $23.75 depending on experience.
For information on company benefits visit Benefits | Hy-Vee.

Are you ready to smile, apply today.

Employment is contingent upon the successful completion of a pre employment drug screen.

About the Company

H

Hy Vee