Budgeting, Communication Skills, Corporate Policies, Customer Support/Service, Documentation, English Language, Expense Management, Housekeeping/Cleaning, Interpersonal Skills, Inventory Management, Operational Improvement, Operations Management, Organizational Skills, Payment Processing, Property Maintenance, Property Management, Reconciliation, Schedule Development, Staff Training, State Laws and Regulations, Team Lead/Manager, Time Management, Training/Teaching, Writing Skills
This position will require a positive attitude, teamwork, organization, and leadership. Being a General Manager in the hospitality field requires someone with impeccable credentials and wonderful people skills. Success requires a strong leadership background, top-notch interpersonal skills, a keen eye for detail, and an innovative spirit. Leading by example will generate the type of team we aspire to grow at all of our Frank Hotels properties.
Job Description & Responsibilities:
- Recruitment, hiring, training, and oversight of staff
- Be informed and knowledgeable about state laws, company policies and procedures, and enforce compliance with staff
- Effectively handle disciplinary measures for varied offenses including company policy violations, in a prompt, professional, and effective manner
- Create and manage staffing schedules
- Interaction with Housekeeping staff, Maintenance, and Front Desk
- Interaction with the Corporate Office
- Document, track, balance, and submit petty cash reports and receipts
- Submission of reports and documents to Corporate
- Process/submit payroll and payroll-related paperwork on time
- Inventory management & ordering (Submitted to Corporate)
- Manage overall expenses and budgets in partnership with Operations Manager
- Maintain organized and detailed documentation of incidents on property
- Manage guest experience by ensuring quality and cleanliness standards, customer service, and maintenance of property(ies)
- General property upkeep - being aware of maintenance issues, working with upper management on improvements, suggestions, liaison with vendors and subcontractors as necessary, etc.
- Guest management - checking guests in, out, handling customer service, accepting reservations by phone, internet, email, and in person
- Timely reconciliation of booking engines
- Professional and effective responses to online reviews
- Payment processing - reservations, cancelations, fees, and charges applicable to guest stays
- Appropriately utilize team members to improve hotel operations – teach, inspire, grow, and delegate
- Act as a responsible party for the property(ies) – the General Manager is the end all be all for what happens at the property(ies) they are assigned
- Our general managers fill shifts at the front desk each week as well as fulfilling the duties of manager
Job Qualifications:
- Have previous hospitality experience
- Have managerial experience including oversight of personnel
- Understand property management systems
- Be able to communicate in writing, in person, and by phone in English
- Be professional in demeanor and attitude
- Be reliable and accountable for your actions and those of your staff
- Be an effective leader, someone team members respect and can learn from and aspire to