General Manager - USA

About Us

We love great craft beer. We want everyone to be as passionate about it as we are - and our bars are at the heart of that mission. You'll help us deliver an amazing beer and customer experience every shift so, because we expect great things from you, we give great things back.

Retirement (401k): BrewDog wants to make sure you, your family, and pups are covered long-term. Safe Harbor Matching Contributions: BrewDog matches 100% of your elected deferral, up to 6% of your compensation.

4-WEEK SABBATICAL| After every 5 years here you will receive an additional 4 weeks off to spend doing whatever you want.

STAFF DISCOUNT | 25% off in bars, 30% off online and 50% off BrewDog Merch to fill up your fridge and your wardrobe (don't put your hoody in the fridge though)

BEER TRAINING | We love beer and we want you to love beer too, so we'll support you through the internationally-recognized Cicerone qualifications, so you can love it almost as much as we do.

AND A LOT MORE | Okay, deep breath… enhanced sick pay, healthcare, life assurance, high street retail discounts, employee assistanceprograms, enhanced family friendly policies around maternity and paternity leave, holiday days per year, pawternity leave, DE+I and crew forum groups and a "shifty" crew beer at the end of every shift.

We're focused on making sure that we, and future generations, have a planet to brew great beer on. Our industry leading techniques help us create and deliver unique beer whilst doing our bit (and others') for the environment.

About The Role

BREWDOG ARE ON THE HUNT FOR A GENERAL MANAGER!

We at BrewDog have one mission. We want to make other people as passionate about great craft beer as we are. Our bars are at the forefront of that mission, delivering amazing beer & customer service at all times. And now, we're looking for a General Manager to join our team.

In this role you'll be leading from the front - you'll be the benchmark for customer service, leading by example & training others to give the best customer experience of all time. BrewDog's goal is to be the best employer ever, so part of your role will be ensuring all of your team are happy, developing themselves, reaching goals & having fun. This senior position will also encompass managing the profitability of the overall business.

You'll be leading an experienced management team alongside a crew of passionate & confident individuals, made up of team in the kitchen, on the floor & behind the bar. Some with vast amounts of beer knowledge, some with years of customer service experience, some fresh into the industry. Your job is to be the glue that holds the team together & pushes them to be better every single day, and develop to the next stages of their career with us.

JOB PURPOSE

• Ensure the safe and profitable running of the business;
• Ensure compliance and manage risks;
• Manage Employee and Customers relations;
• Oversee daily operations;
• Improve efficiency;
• Increase profits;

KEY RESULT AREA /

PRINCIPAL DUTIES

AND RESPONSIBILITIES

• Revenue Growth: Drive top-line sales both internally and externally.
• Profitability: Ensure all decisions align with profitability goals and objectives.
• Employee Relations: Manage all aspects of employee relations, while motivating, inspiring, and engaging the team.
• SOP Creation and Implementation: Develop and implement Standard Operating Procedures (SOPs).
• Cost Efficiency: Monitor all costs and ensure decisions are in line with budgets.
• Hiring and ATS Management: Oversee the hiring process and manage the Applicant Tracking System (ATS) for recruitment and promotions.
• Schedule and Attendance Management: Manage employee schedules and attendance through time and attendance systems.

KEY RELATIONSHIPS -

INTERNAL AND EXTERNAL

Internal -

Employees - both Front and back of house. The ability to manage their performances and ER;

Supervisors and Assistant Managers - ability to delegate tasks and follow up;

Line Manager - ability to update on monthly/quarterly and yearly performances in an efficient manner;

External -

Engage and manage relationships with Different departments and head of departments within the company organization;

Engage and manage relationships with external suppliers and contractors;

Engage and manage relationship with the local community and the businesses network;

About You

GENERAL

• Be aware of and adhere to BrewDog policies and the Workplace Code at all times.
• Take part in crew reviews throughout the year.
• Cooperate with other BrewDog departments to achieve a great experience for our customers, applicants, colleagues, and contractors.
• Attend training courses and complete online training modules as required to meet the requirements of the role.
• Take responsibility for own personal development, seeking out opportunities to learn new skills.
• Undertake any other duties as requested which are reasonably deemed to be within the scope of the role or necessary for the smooth running of the business.
• Apply the BrewDog charter and behaviours to every aspect of the role at all times
• Protect and enhance the interests and reputation of BrewDog internally and externally.

QUALIFICATIONS &

SPECIFIC TRAINING

Exceptional Understanding of stock and labor management;

Proven understanding of all financial aspects and Profit and Loss documents;

EXPERIENCE

5 years of proven experience leading hospitality businesses;

5 years or more of proven experience leading large teams;

KNOWLEDGE

Extensive Financial and operational knowledge of all aspects of the business;

Extensive understanding of ER and HR processes;

SKILLS

Guest Experience management with a proven track record of

Problem solving;

Cost control skills;

Proven ability to lead medium to large teams;

Financial awareness;

Leadership skills

PERSONAL ATTRIBUTES

Leadership;

Strategic Planning;

Communication;

Organizational skills;

Protect and enhance BrewDog's interests and reputation, both internally and externally.

Expected to work a minimum of 50+ hours per week, based on business needs.

This is a highly operational role, with approximately 90% of time spent on the floor actively supporting guests and team members, touching tables, and upholding cleanliness and service standards. This role requires consistent visibility and engagement across all positions and is not intended to be office- or desk-based.

Must be able to lift up to 50 lbs.

Must be able to walk up and down stairs and remain on feet for extended periods.

THE BREWDOG CHARTER

ITS ALL ABOUT BEER. NO COMPROMISE We make every BrewDog experience the best it can be.

CREATIVITY IS OUR UNFAIR ADVANTAGE New beers. New ideas. New standards.

WE DO MORE IN A DAY THAN OTHERS DO IN A WEEK You get more done when you do it together.

WE LISTEN. WE LEARN No egos, just honesty and transparency.

WITHOUT US WE ARE NOTHING We play to win, and we have fun while were doing it.

Apply

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