Black Bear Talent is seeking an experienced and service driven General Manager to lead the daily operations of a full service restaurant. This individual will oversee all front and back of house operations while fostering a positive team culture, delivering exceptional guest experiences, and driving operational and financial success. The ideal candidate is a hands on leader with strong hospitality, organizational, and communication skills who thrives in a fast paced environment.
• Lead by example and model the company’s values
• Oversee all restaurant operations and ensure smooth daily execution
• Ensure proper staffing levels for management and hourly team members
• Interview and hire management and hourly staff
• Conduct new hire orientations and onboarding
• Ensure all training and development programs are implemented and followed consistently
• Mentor, coach, and develop team members for continued growth and success
• Facilitate weekly management meetings and encourage strong communication between departments
• Foster a respectful, inclusive, and positive work environment
• Provide regular recognition, performance feedback, and coaching to team members
• Follow company procedures related to employee performance management and terminations
• Ensure exceptional guest service and hospitality standards are consistently maintained
• Handle guest concerns and ensure proper guest recovery procedures are followed
• Monitor guest feedback, including social media reviews, and identify opportunities for improvement
• Maintain consistent food quality, cleanliness, and service standards
• Ensure all company systems, checklists, and operational procedures are properly followed
• Complete regular facility walkthroughs and address maintenance or operational concerns
• Support successful execution of daily shifts and restaurant operations
• Build relationships within the local community to increase restaurant visibility and guest loyalty
• Develop partnerships with local businesses, schools, churches, and tourism organizations
• Support local restaurant marketing initiatives that align with the company’s brand and mission
• Coordinate charitable partnerships and community engagement opportunities
• Assist with planning and executing local events and promotions
• Prepare and review financial and operational reports
• Develop and implement plans to improve profitability and operational efficiency
• Achieve or exceed budgeted sales and financial goals
• Approve schedules and oversee labor management
• Ensure compliance with all company policies and applicable local, state, and federal regulations
• Participate in unemployment proceedings and related employee matters when necessary
• Previous management experience in a full service restaurant environment preferred
• Strong leadership, coaching, and team building skills
• Excellent communication and interpersonal abilities
• Ability to multitask and make effective decisions in a fast paced environment
• Strong organizational and problem solving skills
• Comfortable using restaurant technology and management systems
• Ability to remain professional and positive under pressure
• Passion for hospitality and guest service excellence
• Ability to lift up to 35 pounds
• Ability to stand and walk for extended periods of time
• Ability to navigate stairs and multiple restaurant levels throughout the day
• Ability to work indoors and outdoors in varying temperatures
• Ability to work a flexible schedule including evenings, weekends, and holidays
• Ability to work up to 48 hours per week as needed
At Black Bear Talent we’re not just about filling a space. We partner with you to find the right fill for your needs. Our number one goal is to find you the career candidate and building the relationship with the employer as your trusted source for staffing and direct hires