General Manager - Sports Facility

General Manager

We are seeking a hands-on General Manager to lead operations for a high-energy sports facility in Cincinnati, OH. This is a great opportunity for a strong operator who enjoys leading teams, driving sales, building community relationships, and creating a fun, welcoming experience for guests.

General Manager Benefits:

• Bonus potential
• Medical, dental, vision, and mental health benefits
• 401(k) match
• Unlimited PTO
• C12 Leadership development and training
• Professional certification opportunities

General Manager Responsibilities:

• Lead, hire, train, schedule, coach, and develop facility team members
• Drive revenue through league participation, memberships, field rentals, local partnerships, and repeat customer engagement
• Manage daily sports facility operations, including scheduling, vendors, maintenance, safety, cleanliness, and compliance
• Build strong relationships with players, parents, teams, referees, schools, clubs, and community partners
• Set clear expectations for service, operations, accountability, and team performance
• Resolve customer issues quickly and professionally, with strong follow-through
• Support the front desk, staff, referees, and guests during peak business periods
• Create a safe, fun, and welcoming environment where players feel valued and excited to return

General Manager Requirements:

• Proven sales success and experience in a lead, supervisor, assistant manager, operations manager, or general manager role
• Strong people leadership skills with the ability to hire, train, coach, and hold a team accountable
• Experience in customer service, sales, operations, hospitality, recreation, fitness, sports, entertainment, or facility management
• Ability to manage schedules, staffing, customer issues, facility needs, and business priorities in a fast-paced environment
• Comfortable working nights, weekends, and peak business hours based on facility demand
• Bachelor's degree preferred or equivalent experience in sales, customer service, operations, or leadership
• Must be at least 18 years old
• Spanish/English bilingual ability is a plus
• Team sports, recreation, fitness, or sports facility experience is a plus

This role requires availability during peak facility hours, including nights and weekends.

Shifts vary based on business needs, league schedules, staffing, and facility demand.