General Manager - Sports Facility

New Day Executive Search

Cincinnati, OH

JOB DETAILS
SKILLS
C Programming Language, Coaching, Community Relations, Compensation and Benefits, Customer Service Operations, Customer Support/Service, English Language, Facilities Management, Fitness, Follow Through, Health Plan, Lead Generation, Leadership, Multilingual, Operations, Operations Management, Psychiatry and Mental Health, Recreation, Rentals, Requirements Management, Resolve Customer Issues, Revenue Growth, Sales, Sales Operations, Schedule Development, Spanish Language, Sports, Sports Officiating, Team Lead/Manager, Training/Teaching, Vendor/Supplier Planning
LOCATION
Cincinnati, OH
POSTED
1 day ago
General Manager

We are seeking a hands-on General Manager to lead operations for a high-energy sports facility in Cincinnati, OH. This is a great opportunity for a strong operator who enjoys leading teams, driving sales, building community relationships, and creating a fun, welcoming experience for guests.

General Manager Benefits:

  • Bonus potential
  • Medical, dental, vision, and mental health benefits
  • 401(k) match
  • Unlimited PTO
  • C12 Leadership development and training
  • Professional certification opportunities

General Manager Responsibilities:

  • Lead, hire, train, schedule, coach, and develop facility team members
  • Drive revenue through league participation, memberships, field rentals, local partnerships, and repeat customer engagement
  • Manage daily sports facility operations, including scheduling, vendors, maintenance, safety, cleanliness, and compliance
  • Build strong relationships with players, parents, teams, referees, schools, clubs, and community partners
  • Set clear expectations for service, operations, accountability, and team performance
  • Resolve customer issues quickly and professionally, with strong follow-through
  • Support the front desk, staff, referees, and guests during peak business periods
  • Create a safe, fun, and welcoming environment where players feel valued and excited to return

General Manager Requirements:

  • Proven sales success and experience in a lead, supervisor, assistant manager, operations manager, or general manager role
  • Strong people leadership skills with the ability to hire, train, coach, and hold a team accountable
  • Experience in customer service, sales, operations, hospitality, recreation, fitness, sports, entertainment, or facility management
  • Ability to manage schedules, staffing, customer issues, facility needs, and business priorities in a fast-paced environment
  • Comfortable working nights, weekends, and peak business hours based on facility demand
  • Bachelor's degree preferred or equivalent experience in sales, customer service, operations, or leadership
  • Must be at least 18 years old
  • Spanish/English bilingual ability is a plus
  • Team sports, recreation, fitness, or sports facility experience is a plus

This role requires availability during peak facility hours, including nights and weekends.

Shifts vary based on business needs, league schedules, staffing, and facility demand.

About the Company

N

New Day Executive Search